PowerStore: RSC does not function after NDU

摘要: After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.

本文适用于 本文不适用于 本文并非针对某种特定的产品。 本文并非包含所有产品版本。
查看其他资源

症状

Even though RSC has been enabled by the customer prior to the upgrade, Support/Services are unable to use RSC credentials to gain remote access to the PowerStore.  Regular SSH password still works, and operation of the system and SupportAssist functionality is otherwise unaffected.

This issue affects all PowerStore OS versions from 2.0 through 3.2.

原因

The reinitialize of SupportAssist that occurs as part of the final steps of the upgrade ends up removing the supporting filesystems and recreating them, but there is a missing step in reinitiating RSC support.

解决方案

Disabling and reenabling SupportAssist will resolve the issue. It is recommended to wait 15 minutes before restarting to ensure that the SupportAssist was disabled.

If the issue persists, contact technical support for assistance.

受影响的产品

PowerStore, PowerStoreOS

产品

SupportAssist
文章属性
文章编号: 000203277
文章类型: Solution
上次修改时间: 27 7月 2023
版本:  5
从其他戴尔用户那里查找问题的答案
支持服务
检查您的设备是否在支持服务涵盖的范围内。