Dell G5 (5505) Performance Issues During Intense GPU Usage

摘要: Details on how to fix abnormal behavior, such as Reboot, Shut Down, Abnormal Display Color, Hanging, Blue, or Black Screen Issues during intense GPU usage for the Dell G5 5505.

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。
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症狀

Symptom

The Dell G5 5505 may encounter multiple abnormal issues during intense GPU usage.

The abnormal symptoms include:

  • Blue Screen
  • Black Screen or Video Loss
  • Auto Reboot
  • Random Shut Down
  • Abnormal Display Color
  • Lag or Hanging Performance

原因

This can be caused by high/intense GPU usage. 

解析度

To fix this behavior, you must update the system BIOS, Bluetooth, and graphics drivers from the Dell website, along with the AMD Firmware Update Utility (most current version available for all)

  1. Browse to the Dell G5 5505 Drivers site .
  2. Download the BIOS, the Killer Wireless Bluetooth, AMD graphics drivers and AMD Navi 10 Firmware Update Utility.
     
  3. Install the BIOS.
    SLN322205_en_US__1icon Note: Do not power off the system during the BIOS upgrading process.
  4. Install the Killer Wireless AX1650 UWD Bluetooth driver.
     
  5. Install the AMD graphics driver.
  6. Install the AMD Radeon RX 5600M Firmware Update Utility.
 

After the BIOS and drivers are installed, test the system to see if the abnormal issues continue.

If you continue to have issues, contact Dell Technical Support.

受影響的產品

Dell G5 SE 5505
文章屬性
文章編號: 000123145
文章類型: Solution
上次修改時間: 18 4月 2026
版本:  7
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