由于注册表中缺少网络提供程序数据，无法激活 Dell Encryption 或 Dell Data Protection Encryption 中的用户

受影响的产品：

• Dell Encryption
• Dell Data Protection | Encryption

用户无法在端点上激活;即使所有其他配置数据都存在也是如此。

护罩日志：

[10.13.14 14:14:12:385 GinalessEEObjec: 1238 H] [SUPPORT] Event Engine - User credentials required for activation are missing - prompting the user

[10.13.14 14:14:12:385 GinalessEEObjec: 1233 E] Event Engine - User activation request could not be processed because we did not receive auth information

DDPE_Installer日志：

-- MSI_LOGGING -- *** CMsiRemoveNetworkProviderString -- Checking whether to remove CMGShieldNP to network provider order

-- MSI_LOGGING -- *** CMsiRemoveNetworkProviderString -- Initial value of provider order: CMGShieldNP,RDPNP,LanmanWorkstation,webclient,LMIRfsClientNP

-- MSI_LOGGING -- *** CMsiRemoveNetworkProviderString -- Final provider order: RDPNP,LanmanWorkstation,webclient,LMIRfsClientNP (Note that CMGShieldNP is missing)

CMGShieldNP 注册表项中 NetworkProvider 缺少 。

添加或编辑以下注册表项：

HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\HwOrder:ProviderOrder – add CMGShieldNP to the front of the list.
HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order:ProviderOrder – add CMGShieldNP to the front of the list.

要联系支持部门，请参阅 Dell Data Security 国际支持电话号码。
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