PowerProtect Data Manager 19.9 Network Attached Storage User Guide

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Preface

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this document. The product release notes provide the most up-to-date information on product features.

If a product does not function correctly or does not function as described in this document, contact Customer Support.

NOTE This document was accurate at publication time. To ensure that you are using the latest version of this document, go to the Customer Support website.

Data Domain (DD) is now PowerProtect DD. References to Data Domain or Data Domain systems in this documentation, in the user interface, and elsewhere in the product include PowerProtect DD systems and older Data Domain systems. In many cases the user interface has not yet been updated to reflect this change.

This document might contain language that is not consistent with Dell Technologies current guidelines. Dell Technologies plans to update the document over subsequent future releases to revise the language accordingly.

This document might contain language from third-party content that is not under Dell Technologies control and is not consistent with the current guidelines for Dell Technologies own content. When such third-party content is updated by the relevant third parties, this document will be revised accordingly.

Purpose

This document describes how to configure and administer the PowerProtect Data Manager software to protect and restore the data on network attached storage (NAS) shares and appliances. The PowerProtect Data Manager Administration and User Guide provides additional details about configuration and usage procedures.

Audience

This document is intended for the host system administrator who is involved in managing, protecting, and reusing data across the enterprise by deploying PowerProtect Data Manager software.

Revision history

The following table presents the revision history of this document.

Table 1. Revision historyRevision history
Revision	Date	Description
01	September, 2021	Initial release of this document for PowerProtect Data Manager version 19.9.

Compatibility information

Software compatibility information for the PowerProtect Data Manager software is provided at the eLab Navigator.

Typographical conventions

The following type style conventions are used in this document:

Table 2. Style conventionsStyle conventions
Formatting	Description
Bold	Used for interface elements that a user specifically selects or clicks, for example, names of buttons, fields, tab names, and menu paths. Also used for the name of a dialog box, page, pane, screen area with title, table label, and window.
`Italic`	Used for full titles of publications that are referenced in text.
Monospace	Used for: System code System output, such as an error message or script Pathnames, file names, file name extensions, prompts, and syntax Commands and options
`Monospace italic`	Used for variables.
`Monospace bold`	Used for user input.
[ ]	Square brackets enclose optional values.
\|	Vertical line indicates alternate selections. The vertical line means or for the alternate selections.
{ }	Braces enclose content that the user must specify, such as x, y, or z.
...	Ellipses indicate non-essential information that is omitted from the example.

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

The Customer Support website
The Community Network

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

Go to the Customer Support website.
In the search box, type a product name, and then from the list that appears, select the product.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

Go to the Customer Support website.
On the Support tab, click Knowledge Base.
In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Live chat

To participate in a live interactive chat with a support agent:

Go to the Customer Support website.
On the Support tab, click Contact Support.
On the Contact Information page, click the relevant support, and then proceed.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

Go to the Customer Support website.
On the Support tab, click Service Requests.

NOTE To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the Service Request Number field, type the service request number, and then click the right arrow.

To review an open service request:

Go to the Customer Support website.
On the Support tab, click Service Requests.
On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPAD.Doc.Feedback@emc.com.

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