Image Assist Dynamic for Multiple Platforms Version 11.1 User's Guide

Create and capture Dynamic image

1. On the Image Assist home page, in the Create Dynamic Image card, click GET STARTED.
2. To create a bootable Image Assist USB drive or ISO file, select Yes.
   NOTE:If you are using Hyper-V Manager, you can only create a bootable ISO file. If you are using VMware Workstation Pro, you can create a bootable USB drive or a bootable ISO file.
3. To include SupportAssist for Business PCs to your custom image, select Yes.
   SupportAssist for Business PCs is a proactive and predictive technology that provides automated technical support for your Dell PCs. When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. You can manage your PC fleet using Connect and manage in TechDirect. For more information about deploying and managing SupportAssist, see the SupportAssist for Business PCs Deployment Guide and Administrator Guide available on the SupportAssist for Business PCs Documentation page.

   NOTE:To install SupportAssist for Business PCs, .NET Desktop Runtime version 6.0.1 or later must be installed on the PC fleet. See Microsoft .NET 6.0. .NET Desktop Runtime version 7.0.x and 8.0.x are not supported.
4. To enable Image Assist to create a Sysprep answer file, select one of the following options and click NEXT.
   • To create an Unattend XML file, select Create Unattend XML.
   • To import an existing Sysprep answer file, click Import previously created Unattend XML.
5. For Windows 10: To retain system user settings such as start menu layout, taskbar layout, desktop wallpaper, desktop icons, and desktop settings, select Retain Current User Settings in the Use customized default profile section.
   NOTE:If you are using the Windows 11 operating system, you can choose to retain the system user settings in the CopyProfile section on the Create Unattend XML page. CopyProfile does not retain Start menu and taskbar layouts.

   NOTE:The Office 365 icons that are pinned to the taskbar and retained in the current profile are not captured in the Dynamic image.

   NOTE:The default Microsoft icons that are pinned to the taskbar may be captured in the Dynamic image even if you have unpinned the icons from the taskbar.
6. If you have chosen to create a bootable Image Assist USB drive, insert a USB drive, click OK, and then click CREATE USB.
7. On the Create Unattend XML page, enter the required information, review and change the selections, if necessary, and then click CREATE UNATTEND. See Creating an Unattend XML file.
   The Unattend XML file is created and then the image is checked for common build errors.
8. If failures are detected during the Check Image process, click RESOLVE ISSUES and the tool helps fix the issues. For more information about the common build errors, see Checking the image.
   • If the issues are resolved, a confirmation message is displayed.
   • If the issues are not resolved, click the corresponding Failed link and review the issue description to solve the issues manually.
     NOTE:To resolve driver issues, you can attempt to uninstall the drivers from the device manager or see the vendor documentation for uninstallation instructions.
     NOTE:To resolve software issues, you can attempt to uninstall the software from Add or remove programs.
   • If you are unable to solve the issues manually, and need assistance, contact the Dell OS Imaging Helpdesk. To contact the helpdesk, on the Image Assist Dynamic home page, click and click Get Support.
9. To auto capture the image, click CAPTURE IMAGE or wait for the capture process to start automatically.
   To modify the capture settings, click CANCEL before the countdown ends.
   After the image is captured, a confirmation window is displayed.
10. Click COPY to save the WIM file to a USB drive or to a different location.
    NOTE:You must test the image before you submit it to Dell factory. For more information, see Restore and test image.

    NOTE:To automate the restore process, save the dynamic image in the Dell_Images folder, and the driver packs in the Dell_Driver_Packs_Local folder.
11. Note the path where the file is saved and click SHUT DOWN to turn off the system.