The SupportAssist Collection feature in iDRAC collects information
about the hardware, OS and relevant application data and compresses
this information. Currently, you have to manually run the OS Collector
tool to generate the SupportAssist Collection Report. Using iDRAC
Service Module 2.0 or later versions, the OS Collector tool automatically
collects relevant OS and hardware information. Automatic Support Log
collection including OS and Application Information Collection with
SupportAssist Collection feature.
By using iDRAC
Service Module you reduce the number of manual steps to collect the
Technical Support Report as the collection process is automated.
You can perform the SupportAssist collection function by clicking
the Start a Collection button, in the SupportAssist home page.
You can start
a collection in any of the following methods:
Manual
Event-Based
Schedule-Based
SupportAssist automatically creates and send a collection
to technical support when there is an event-based trigger and or on
a scheduled cadence. You can collect the following type of information:
System Information
Storage Logs
OS and Application Data
Debug Logs
Collection Preferences
User can select or set the collection preferences using this feature.
You can select any of the following types of collection preferences
to save the collection reports:
Send Now— You will get a notification
that ‘the job has been successfully added to the job queue’ after
you click the Collect option.
Save Locally
Save to Network— If you select
this option, you must provide the Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password.
You can select any of the collection preferences
and click Collect to receive the data.
NOTE: This feature is available
by default when you install iDRAC Service Module 2.0 or later versions
on systems running supported Microsoft or Linux operating systems.
You cannot disable the feature.
NOTE: The OS log collection
feature of Automatic SupportAssist Collection is not supported on
CentOS.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\