Starting from iDRAC Service Module version 3.0.1 you
can perform the registration of SupportAssist . SupportAssist saves
time and streamlines the technical support cases. A collection based
on an event creates an open service request with SupportAssist. Scheduled
collections helps to monitor and maintain your environment. These
collections include the hardware data, RAID controller logs, OS, and
Application Data. The features supported are :
SupportAssist Registration — Version 3.0.1 onwards, iSM supports the SupportAssist Registration.
This is one time activity. You can enter the required details such
as name, email, address, and number and complete the registration.
SupportAssist Collection— The
SupportAssist Collection feature in iDRAC collects information about
the hardware, OS and relevant application data and compresses this
information.
SupportAssist also provides:
Proactive issue identification
Automated case creation
Support contact initiated by a Dell technical support
agent
NOTE: You must complete
the registration to take the advantages of SupportAssist.
You can view the following items in the SupportAssist
dashboard.
Service Request Summary
In the Service Request Summary session, you can view
the details of the following requests:
Open
Closed
Submitted
Support Assist Overview
You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in this session.
On the Service Requests tab,
you can also view the list of requests created and the status, description,
source, service request ID, date opened, the date closed, and so on.
If you click the Collection Log tab, you can view the collection time, job ID, collection type,
data collected, collection status, sent time, and so on.
NOTE: Starting from
14th generation of servers, when user manually initiate SupportAssist
collection from iDRAC, the USB mass storage device will not be exposed
to the host OS. The transfer of OS Collector files and the collected
log files is handles internally between iDRAC and iSM.
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