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Integrated Dell Remote Access Controller 7 (iDRAC7) Version 1.50.50 User's Guide

Generating Tech Support Report Using Web Interface

Before generating the report, make sure that:
  • Lifecycle Controller and Collect System Inventory On Reboot (CSIOR) are enabled.
  • You have Login and Server Control privileges.
To generate the Tech Support Report:
  1. In the iDRAC Web interface, go to Overview > Server > Troubleshooting > Tech Support Report . The Tech Support Report page is displayed.
  2. Select one of the following:
    • Local to export the report to a location on the local system
    • Network to export the report to a network share and specify the network settings.
    For information about the fields, see the iDRAC7 Online Help.
  3. Click Export. The information is collected and exported to the specified location in .zip format.

    If you export the report without Login and Server Control privileges, an error message is displayed.

    If Lifecycle Controller is disabled or in recovery state, a warning message and the steps to enable Lifecycle Controller is displayed.

    If CSIOR is disabled, a message is displayed indicating that the data being exported may not be the latest data.


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