Dell PowerVault ME4 Series Storage System Deployment Guide

Setting up SupportAssist and CloudIQ

SupportAssist provides an enhanced support experience for ME4 Series storage systems by sending configuration and diagnostic information to technical support at regular intervals. CloudIQ provides storage monitoring and proactive service, giving you information that is tailored to your needs, access to near real-time analytics, and the ability to monitor storage systems from anywhere at any time.

1. In the Welcome panel, select System Settings, and then click the SupportAssist tab.
2. Select the SupportAssist checkbox to enable SupportAssist for the storage system.
   The SupportAssist agreement is displayed.
3. Read through the agreement, then acknowledge it by clicking Accept.

   The system attempts to establish connectivity with the remote support server. Once connectivity is established, the system collects an initial full debug log dump and sends it to the SupportAssist server.

   NOTE:If the system cannot contact the remote support server, an error message is displayed that contains details about the connection failure and provides recommended actions.
4. In the Contact Information tab, type the primary contact information and select the preferred contact settings.
   To receive email messages when a storage system issue occurs, select the Yes, I would like to receive emails from SupportAssist when issues arise, including hardware failure notifications checkbox.
5. If the storage array does not have direct access to the Internet, you can use a web proxy server to send SupportAssist data to technical support.
   To use a web proxy, click the Web Proxy tab, select the Web Proxy checkbox, and type the web proxy server settings in the appropriate fields.
6. To enable CloudIQ, click the CloudIQ Settings tab and select the Enable CloudIQ checkbox.
   NOTE:For more information about CloudIQ, contact technical support or go to the CloudIQ product page.
7. Click Apply or Apply and Close, and click OK on the confirmation panel.