Secure Connect Gateway 5.x — Application Edition Support Matrix

Secure Connect Gateway capabilities available with Dell Technologies service contracts

The following table provides a comparison of the secure connect gateway capabilities available with the Basic Hardware, ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.

Table 1. Secure connect gateway capabilities by service contract typeThe following table provides a comparison of the secure connect gateway capabilities available with the ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.

Capability	Description	Basic Hardware	ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center
Automated service request creation	For devices with Basic support contracts, a service request is created, and you are notified to contact technical support to initiate issue resolution. For all ProSupport contracts, when a failure is detected, a service request is automatically created with technical support. The technical support team contacts you for remote resolution.
Telemetry collections	System state telemetry that is required to troubleshoot issues is collected from managed devices and securely sent to Dell Technologies.
Proactive action from technical support	A technical support agent proactively contacts you about the service request and helps resolve the issue.
Proactive parts dispatch	If an issue is detected in your hardware and requires a replacement to resolve the issue, a service request is created for a replacement. The replacement part is dispatched based on your dispatch preferences.
Predictive detection of hardware failures	Dell Technologies provides predictive detection of hardware failures for servers. If an issue is detected in your hardware and requires a replacement to resolve the issue, a service request is created for a replacement. The replacement part is dispatched based on your dispatch preferences.