If you do not have administrator rights, you can get temporary administrator access to scan hardware, get drivers and downloads, and perform other admin-related functions.
Steps
Open SupportAssist and click the
Get Support tab.
In the
Temporary administrator access section, click
Get access.
In the
SupportAssist User Access Control window, enter an administrator username and password.
The SupportAssist passcode generator generates and displays a passcode that you can use to get the administrator access.
Enter the passcode displayed by the SupportAssist passcode generator in the
Administrator access window and click
Get access.
Results
Temporary administrator access is enabled for 15 minutes. You can enable temporary access again when it expires. To manually end the access, click
End now in the banner displayed on the
Home page.
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