SupportAssist Enterprise Version 1.2 Support Matrix

The following are the network requirements of the server where the Remote Collector is set up.

• Internet connection — standard 1 GbE network or faster.
• The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
• The Remote Collector must be able to connect to the following destinations:
  • https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
  • https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded.

The following table lists the network bandwidth requirements for collecting system information from devices.

Table 1. Network bandwidth requirementsThe following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise.

Requirement	Minimum LAN bandwidth*	Minimum WAN bandwidth**
For collection of system information from a single device	10 Mbps	5 Mbps
For collection of system information from up to 20 devices	0.5 Gbps	10 Mbps
For collection of system information from up to 100 devices	0.5 Gpbs	10 Mbps
For collection of system information from up to 300 devices	0.5 Gpbs	10 Mbps
For collection of system information from up to 1000 devices	1 Gpbs	20 Mbps
For collection of system information from up to 4000 devices	1 Gpbs	20 Mbps

* Network bandwidth required for collecting system information from devices within a single site.

** Network bandwidth required for collecting system information from devices that are distributed across multiple sites.

The following table lists the ports that must be open on the server where the Remote Collector is set up.

Table 2. Network port requirements on the server where the Remote Collector is set upThe following table lists the ports that must be open on the server where the Remote Collector is set up.

Port	Direction	Usage
22	Out	For configuring the remote system running a Linux operating system and for collecting system information
80	Out	For HTTP communication
135	Out	For configuring the remote system running Windows (WMI) and to collect system information
162	In	For receiving alerts (SNMP traps) from remote devices
443	Out	For Secure Socket Layer (SSL) communication and WS-Man communication
1311	Out	For Dell OpenManage Server Administrator (OMSA) communication
5700	In	For opening SupportAssist Enterprise securely (HTTPS) from a remote system
5701, 5702, 5703, and 5704	In	For collecting system information from devices
5706	In	For IPMI communication with iDRACs that are present in a Microsoft Azure Stack environment
61616	In	For processing SupportAssist Enterprise tasks

The following table lists the ports that must be open on remote devices that you want to monitor or collect system information by using SupportAssist Enterprise.

Table 3. Network port requirements on remote devicesThe following table lists the ports that must be open on remote devices that you have added in SupportAssist Enterprise.

Device Type	Port	Usage
Server / Hypervisor	22	To collect system information from devices running a Linux operating system
	135	To collect system information from devices running a Linux Windows operating system
	443	For Secure Socket Layer (SSL), WS-Man, and VMware web services communication
	1311	For OMSA communication
iDRAC	443	For Secure Socket Layer (SSL) and WS-Man communication
	623	For IPMI communication with iDRACs that are present in a Microsoft Azure Stack environment
Storage PS Series or EqualLogic	22	To collect system information
Storage MD Series or PowerVault	2463	To collect system information
Storage SC Series or Compellent	443	To collect system information
Fluid File System (FluidFS)	22 and 44421	To collect system information
Networking	22	To collect system information
Chassis	22	To collect system information
Software	22	To collect system information from a device running HTI Kit for VMware
	443	To collect system information from a device running VMware vCenter
	135	To collect system information from a device running SCVMM
	135	To collect system information from a device running SAN HQ
Solution	443	To collect system information from a Web-Scale converged appliance