Dell Wyse Management Suite Version 3.7 and 3.8 Administrator Guide

Troubleshooting your device

You can view and manage the troubleshooting information using the Devices page.

1. On the Device Details page, click Troubleshooting tab.
2. Click Request Screen Shot.
   You can capture the screenshot of the thin client with or without the client permission. If you select the Require User Acceptance check box, then a message is displayed on the client. This option is applicable only for Windows Embedded Standard, Linux, and ThinLinux devices.
3. Click Request Processes List, to view the list of the processes running on the thin client.
4. Click Request Services List, to view the list of the services running on the thin client.
5. Click Start Monitoring, to access the performance metric console.
   On the Performance metric console, the following details are displayed:

   • Average CPU last minute
   • Average memory usage last minute