Endpoint Security Suite Pro Advanced Installation Guide v1.8

• The client computer must have network connectivity to activate.
• To reduce initial encryption time, run the Windows Disk Cleanup Wizard to remove temporary files and any other unnecessary data.
• Turn off sleep mode during the initial encryption sweep to prevent an unattended computer from going to sleep. Encryption cannot occur on a sleeping computer (nor can decryption).
• The Encryption client does not support dual boot configurations since it is possible to encrypt system files of the other operating system, which would interfere with its operation.
• The Encryption client now supports Audit Mode. Audit Mode allows administrators to deploy the Encryption client as part of the corporate image, rather than using a third-party SCCM or similar solutions to deploy the Encryption client. For instructions about how to install the Encryption client in a corporate image, see http://www.dell.com/support/article/us/en/19/SLN304039.

• The Encryption client has been tested and is compatible with McAfee, the Symantec client, Kaspersky, and MalwareBytes. Hard-coded exclusions are in place in for these anti-virus providers to prevent incompatibilities between anti-virus scanning and encryption. The Encryption client has also been tested with the Microsoft Enhanced Mitigation Experience Toolkit.

  If your organization uses an anti-virus provider that is not listed, see http://www.dell.com/support/article/us/en/19/SLN288353/ or Contact Dell ProSupport for help.

• The TPM is used for sealing the GPK. Therefore, if running the Encryption client, clear the TPM in the BIOS before installing a new operating system on the client computer.

• Operating system re-install is not supported. To re-install the operating system, perform a backup of the target computer, wipe the computer, install the operating system, then recover the encrypted data following established recovery procedures.

Encryption Client Prerequisites

• The master installer installs the following prerequisites if not already installed on the computer. When using the child installer, you must install this component before installing the Encryption client.

  Prerequisite
  Visual C++ 2012 Update 4 or later Redistributable Package (x86 and x64) Visual C++ 2015 Update 3 or later Redistributable Package (x86 and x64)

Encryption Client Hardware

• The following table details supported hardware.

  Optional Embedded Hardware
  TPM 1.2 or 2.0

Encryption Client Operating Systems

• The following table details supported operating systems.

  Windows Operating Systems (32- and 64-bit)

  Windows 7 SP0-SP1: Enterprise, Professional, Ultimate Windows Embedded Standard 7 with Application Compatibility template (hardware encryption is not supported) Windows 8: Enterprise, Pro Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition Windows Embedded 8.1 Industry Enterprise (hardware encryption is not supported) Windows 10: Education, Enterprise, Pro through Creators Update (Redstone 2) VMware Workstation 5.5 and higher NOTE: When using UEFI mode, the Secure Hibernation policy is not supported.

Encryption Client Operating Systems with Deferred Activation

• Deferred activation allows the Active Directory user account used during activation to be independent of the account used to login to the endpoint. Instead of the network provider capturing the authentication information, the user instead manually specifies the Active Directory-based account when prompted. Once the credentials are entered, the authentication information is securely sent to the Dell Server which validates it against the configured Active Directory domains. For more information, see http://www.dell.com/support/article/us/en/19/sln306341.

• The following table details supported operating systems with deferred activation.

  Windows Operating Systems (32- and 64-bit)

  Windows 7 SP0-SP1: Home Basic, Home Premium, Enterprise, Professional, Ultimate Windows Embedded Standard 7 with Application Compatibility template (hardware encryption is not supported) Windows 8: Home Basic, Home Premium, Enterprise, Pro Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition Windows Embedded 8.1 Industry Enterprise (hardware encryption is not supported) Windows 10: Home Basic, Home Premium, Education, Enterprise, Pro through Creators Update (Redstone 2) VMware Workstation 5.5 and higher

Encryption External Media Operating Systems

• The following table details the operating systems supported when accessing media protected by Encryption External Media.

  • NOTE:

    External media must have approximately 55MB available plus open space on the media that is equal to the largest file to be encrypted to host Encryption External Media.

  • NOTE:

    Windows XP is supported when using Encryption External Media Explorer only.

  Windows Operating Systems Supported to Access Encryption External Media-Protected Media (32- and 64-bit)

  Windows 7 SP0-SP1: Home Basic, Home Premium, Enterprise, Professional, Ultimate Windows Embedded Standard 7 with Application Compatibility template (hardware encryption is not supported) Windows 8: Home Basic, Home Premium, Enterprise, Pro Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition Windows Embedded 8.1 Industry Enterprise (hardware encryption is not supported) Windows 10: Home Basic, Home Premium, Education, Enterprise, Pro through Creators Update (Redstone 2)

  Mac Operating Systems Supported to Access Encryption External Media-Protected Media (64-bit kernels)
  Mac OS X Yosemite 10.10.5 Mac OS X El Capitan 10.11.6 macOS Sierra 10.12.5 and 10.12.6