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Dell Wyse Management Suite Version 1.3 Administrator’s Guide

PDF

Requesting a log file

About this task

To request a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:

Steps

  1. Go to the Devices page, and click a particular device.
    The device details are displayed.
  2. Click the Device Log tab.
  3. Click Request Log File.
  4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
    Figure 1. Log file pull
    Log file pull
    NOTE:
    • The device must be enabled to pull the log file.

    • The ThinOS device uploads the system logs.

    • The Windows Embedded Standard uploads Wyse Device Agent logs and Windows Event viewer logs.
    • Linux or ThinLinux uploads Wyse Device Agent logs and system logs.
    • Linux or ThinLinux uploads the log file in .tar format, if you are extracting the files on Windows system then you require 7zip or any other equivalent file.

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