Avamar

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Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products

DPE: vcpsrv status shows shutdown due to invalid vcloud certificate in DPE truststore The Dell EMC Data Protection Extension is the first certificated data protection solution for VMware vCloud Director, which is also a native data protection solution. It extends the vCloud Director HTML 5 UI and REST API providing tenants a single management end-point for their virtual datacenters. Tenants can manage image level backups of VMs and vApps, restore to a new VM or in-place, by policy or adhoc, even file level restore.

This article addresses an issue with the Avamar Management Console database (MCDB) regarding a column value in the retention_policies table.

Avamar : Avamar Client Manager (/aam) loading webpage hangs on login. The login may never finish or take tens of minutes to complete.

The emt or tomcat service reports that it started but tomcat is not listening or running on port 8543.

Instant Access (IA) restore remains in Waiting‑Client" because the avagent service on the Avamar server is stopped; IA jobs use Avamar as a proxy. Verify MC_SYSTEM client name, start avagent (systemctl start avagent), then either wait 180 s or issue a Reset on MC_SYSTEM to wake it; the restore then goes to running and completes.

Instant Access restore of a Virtual Machine (VM) stored on Data Domain stays in “waiting client” because the Avamar client under MC_SYSTEM has an incorrect client ID (CID) in cid.bin

The change-passwords script fails to run due to an expired admin password.

How to reset or regenerate certificates due to expiration (or misconfiguration).

File Level Restore (FLR) fails to determine the partition type on Linux virtual machines (VMs) with a GPT‑labelled disk that contains both Linux file system and LVM partitions. FLR supports only one partition type per GPT disk, causing the failure.

When Session Security is enabled on Avamar, certificates must sync between Avamar and Data Domain. This requires the SCP protocol to be enabled on Data Domain.

The catalina.out file does not rotate or compress and continues to increase to a large size. This leads to space capacity issues for the /space or /data01 partition.

This article explains how to use the Goav dd check-ssl feature to resolve SSL connectivity issues between Avamar and Data Domain.

This article describes what Session Security is on Avamar, how it works, and how to manage it.

After upgrading to or deploying Avamar 19.10, backup listing is taking extended time or timing out.

This article shows how to manage the Avamar SSH timeout.

This article describes Avamar connectivity to the Dell backend.

On Avamar versions 19.9 and earlier, the ConnectEMC HTTPS root CA expires in March 2025. This article shows how to replace the expiring certificate with the new root certificate.

Deleting a backup when retention lock (governance mode) is enabled on Avamar and Data Domain integrated solutions.

Intermittent virtual machine (VM) image backup failure with error "vSphere Task failed (snapshot error=45): There are two usable fault domains. The operation requires one more usable fault domain" when the VxRail appliance manages the vCenter.

This article discusses the "Data protected" values in the Avamar Administrator.

This article discusses the difference between "Server Utilization" and physical space consumption on data nodes and why these do not correlate.

There are multiple logs needed when troubleshooting VMware Image Backups, Restores, and VMware File Level Restores. This article lists the logs required and provides information about collecting all logs from the proxy.

This article explains the different parameters available for the MCS proxy selection algorithm for VM Image backups.

This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.

This article describes a recurring issue in which the /space partition reaches 100% utilization due to Axis JAR files, resulting in multiple issues on the Avamar server.

This article provides the steps required to rename the Cloud Tier on a Data Domain (DD) managed by Avamar.

ADME fails because it cannot find autotapeout.bat.

DTLT "Replicated Backups Available" dialog never come up even though replicated backups are available.