PowerProtect DP4400

PowerProtect DP Series Appliance and IDPA: VMware vSphere 6.7 support for users running IDPA & PowerProtect DP Series Software 2.5 through 2.7.2

PowerProtect DP Series Appliance and IDPA: Multiple SUSE vulnerabilities detected on ACM within appliance version 2.7.2.

This article describes how to identify and resolve memory-related errors on Dell Data Domain systems.

FLR fails saying that it is not available for datastores () using transport mode 'Hotadd'

Summary: How to upload support materials or dumps to a Dell Managed File Transfer (MFT) or Dell EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

This article describes how to troubleshoot memory-related alerts on Dell Data Domain systems, including how to identify a faulty DIMM that requires replacement. It covers common alert codes, root causes of correctable and uncorrectable ECC errors, and step-by-step resolution guidance such as initiating POST-Package Repair (PPR), running diagnostic CLI commands, and performing physical troubleshooting.

This KB Article walks you through the IDPA Deployment failure at 36% or 45% with the error "FAILED: Configuring Protection Storage." This issue happens when the Data Interfaces on Data Domain (DD) are unable to ping the default gateway.

Ghost or stale disk entries appear in the Appliance Configuration Manager when the iDRAC job queue or PTAgent/iSM cache becomes stale, causing health status mismatches between ACM and iDRAC.

This is article is a Troubleshooting guide (TSG) or Problem Resolution Path (PRP) for IDPA components registration with Secure Connect Gateway (SCG)

DPE vApp backups fail with error "vmwappimage Error <19591>: httpPost: http_code: 500 sending to url 'https://localhost:8080/vcp-ba-vappplugin-ws/vapp'" due to load balancer issues. Load balancers like CloudFlare load balancer are known to cause HTTP 524 Origin Time-out error causing the backups to fail.

Prediction Enabled Automatic Cleaning is run only when its prediction engine determines whether used capacity exceeds a configured percentage within a configured time.

The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime." (Applicable to Virtual Backup Appliance (VBA), Integrated Data Protection Appliance (IDPA), and any Avamar configuration)

The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.

PowerProtect Data Protection Series: Protection Storage or Data Domain: Security Officer Account Resolution Path

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

PowerProtect DP Series and Integration Data Protection Appliance (IDPA): PowerProtect DP Health Check Utility shows failure for "validate_vsan" check with error message "Storage Pool validation failed".

This KB walks you through the IDPA Deployment failure on Protection Storage with error "FAILED: Configuring Protection Storage. Error: Failed to add interface". This error was observed on a 2.4 system however, it may arise on other versions as well. The root cause at the moment appears to be a timing issue during deployment.

This KB Article explains the procedure to disable email alerts on IDPA.

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

PowerProtect DP Series Appliance and IDPA upgrade may break the DNS functionality if ACM is used as the DNS Server for self-contained deployment use case. As part of the self-contained deployment of PowerProtect DP Series Appliance/IDPA, configure DNS files on ACM to ensure that ACM acts as the DNS server. Ideally users must update or configure their external DNS Server using ACM UI. In certain use cases where ACM is still used as a DNS and the appliance is upgraded, the ACM OS update overwrites the /etc/named.conf file causing the DNS functionality to break.

FLR Browse fails with error message "Failed to parse the LVM GUID list" for vCenter image backup.

Cloud DR runs a Retention process for the purpose to validate Virtual Machine copies previously uploaded and during this process the following Warning can occur: Could not delete all disks segments after collapsing.

During the workflow to Failback a Virtual Machine to the on premise VMware, Virtual Center is not able to complete successfully.

PowerProtect DP Series Appliance and IDPA: Instructions and Troubleshooting Guidelines on LDAP Integration

This article provides details on identifying and fixing an alert for the "Power supply redundancy is lost" alert on the DP4400 appliance. Critical Symptom Code 483 may be seen when the Power supply unit's input encounters a fault on the appliance.

This article provides details on identifying and fixing an alert for the power input for power supply 1 being lost on the DP4400 appliance. Critical Symptom Code 476 may be seen when a power source input to the power supply unit (PSU) is lost on the appliance.

Instructions on the PowerProtect DP Rapid Upgrade Checker utility. The PowerProtect DP Rapid Upgrade Checker utility validates all upgrade prechecks and shows us a consolidated status with remedy information for failed checks.

This KB article walks you through various pre-requisites and best practices when using Linux Based DNS Servers for IDPA Deployment.

Post upgrade, the firmware_readiness check fails when running the PowerProtect DP Rapid Upgrade Checker Utility