iDRAC9 - 3.4x Series

This article explains how to create and import an iDRAC certificate.

This article provides information about the LIC008 error seen when importing the IDRAC License.

This article provides information about exporting the Tech Support Report (TSR) / SupportAssist Collection, including the Operating System, Application Data, and the RAID controller log. This is done using the integrated Dell Remote Access Controller (iDRAC) command-line interface (CLI) of Dell PowerEdge servers generations 12, 13, and 14.

The below article is a workaround mechanism to recover PowerEdge systems from critical log entry "SWC5008 Unable to access Front LED Panel because of a hardware error condition" for a few versions of the iDRAC.

Storage components may not be displayed, or the status may appear as Unknown. Also, external storage hard disks may be incorrectly detected as local storage with incorrect parameter values. These issues occur after upgrading the iDRAC9 firmware to version 7.20.60.50, 7.20.70.50 or 7.20.80.50.

Dell Enterprise catalogs in downloads.dell.com may report a January 2025 release as latest catalog. The latest version of the Dell Enterprise Catalogs may not be available at downloads.dell.com.

Staging both PDB CPLD and motherboard CPLD updates simultaneously may cause a corrupted PDB.

Dell OpenManage MIBs version 11.1.0 is the final release of an effort to consolidate SNMP MIB files defining various Dell server components.

The "Predictive failure reported for disk x" error continues to be logged every 24 hours, even after the identified drive has been replaced. The issue only affects drives connected to PERC Controllers in RAID configuration.

Get help accessing Dell PowerEdge iDRAC including default usernames and password, reset method, and remote login troubleshooting.

The iDRAC9 Virtual Console remains blank after an iDRAC firmware update when accessed by the Fully Qualified Domain name (FQDN) and a trusted certificate.

Dell RACADM may fail the remote SupportAssist log collection when the debug option selected and the collection are at max file size.

In some instances, the firmware update job may fail to initiate when performing a firmware update through available iDRAC interfaces.

When using the Broadcom BCM57608 with firmware 22.92.xx.xx, the iDRAC web user interface (UI) displays alarms indicating a warning status for receive (RX) input power. It also shows a critical status for transmit (TX) bias current.

iDRAC9: SupportAssist log Collection takes more than 60 minutes to complete.

An "HWC1110" event was reported during the iDRAC Firmware update.

On Dell PowerEdge 14G servers using iDRAC9 in shared LOM configuration, an ISO image mounted using Remote File Share (RFS) may get unmounted intermittently.

This article describes how to find the iDRAC's current MAC address.

PowerEdge T550 iDRAC WebGUI System Health Indicates Warning After Power Off in Low Temperature Environments <20°C (68°F)

PowerEdge 14/15G servers cannot downgrade to iDRAC9 firmware versions 4.40.10.00 and older once the iDRAC9 has installed the June 2024 firmware release.

The server fails to power on after a system crash is encountered and LifeCycle Log (LC Log) records a watchdog event from iDRAC.

This landing page explains Dell's End-of-Life (EOL) policy for OpenManage Server Administrator (OMSA) and lists links to supporting whitepapers.

Dell solid state drive (SSD) fails after system reports low environment operating temperature.

PowerEdge R360 and T360 default iDRAC license is incorrect.

When installing or restarting the ISM 5.1.1 on an ESXi 8.x environment, the VMK interface for BMC_Network vSwitch gets configured with a DHCP assigned address instead of static.

The iDRAC is unable to connect to a Server Message Block (SMB) share when the optional "SMB3 share encryption" is enabled.

BIOS/CPLD or backplane firmware DUP may fail to update when attempted soon after iDRAC restart.

PowerEdge 16G servers with Software Defined Persistent Memory (SDPM) will require an additional power cycle after securing through iDRAC Secure Enterprise Key Manager (SEKM) feature.

Does running a CPU at high temperatures for extended periods of time impact its quality and lifespan?

This article describes what can happen while collecting SupportAssist logs using iDRAC9 UI. The operation may result in an error, or incomplete logs may be collected.