PowerProtect Data Protection Software

PowerProtect DP Series Appliance and IDPA: VMware vSphere 6.7 support for users running IDPA & PowerProtect DP Series Software 2.5 through 2.7.2

PowerProtect DP Series Appliance and IDPA: Multiple SUSE vulnerabilities detected on ACM within appliance version 2.7.2.

Protection Storage upgrade fails at 15% - Package AvamarPatch-19.4.0-v10 not available (in ready state) after several retries. Exiting with Error. PowerProtect Rapid Upgrade Checker tool identifies this issue and fails to "av_multiple_packages_check" check. This may also be seen in RUCK when upgrading to 2.7.6. Confirm that there are no 19.9 packages, following the similar steps below.

Preupgrade, the PPDP Health Check Tool is run to check upgrade readiness. If the internal Avamar Proxy is incorrectly named, it can cause this check to fail. If the failure is caused by any other named virtual machine being found, do not follow this KB article.

The alert "Password out of Sync" may be seen in the ACM Dashboard. This Integrated Data Protection Appliance (IDPA) article is intended as a guide to better understand this alert. It is not to be considered a solution in and of itself.

Unable to load web page UI for Appliance Configuration Manager (ACM) dashboard.

Deployment Configuration screen displays the following error due to mix up of private and public network interface: "ACM hostname does not match with the DNS entry for ACM IP address {0}. Refresh the page after correcting ACM hostname."

This article describes the current status of compatibility between Integration Data Protection Appliance (IDPA) and Secure Connect Gateway (SCG) software products.

This knowledge base article shows how to upgrade avamar virtual machine proxy using proxy deployment manager (PDM).

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article outlines the process for generating a Technical Support Report (TSR) log (also known as a SupportAssist bundle), on PowerProtect Data Domain platforms. These logs are essential for Support to diagnose and resolve various system-related issues.

The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime."

The NVRAM and its Battery Backup Unit (BBU) are critical components of the Data Domain Data Invulnerability Architecture. The Data Domain Operating System (DDOS) monitors these components. If a hardware fault occurs, DDOS generates an alert that must be addressed immediately to maintain system integrity.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article describes how to identify and resolve memory-related errors on Dell Data Domain systems.

The IDPA firmware update fails with a "Connection refused" error when running the workarounds.sh.

This article summarizes allowed Point Product upgrades under the PowerProtect Data Protection Appliance and PowerProtect Data Protection Series Appliance.

Deployment KB: Integrated Data Protection Appliance Software 2.3: Failed to retrieve information about all the IDPA components required to generate PDF file.

Reporting is one of the key functions of DPA. This article shows how to run reports and how to set up scheduled reports in the Data Protection Advisor (DPA) .

This KB article walks through the procedure to upgrade the VSAN disk format (ONDISK-FORMAT) manually in case ACM fails to upgrade VSAN.

This article describes a condition where the Data Domain filesystem fails to start due to a potential Non-Volatile Random Access Memory (NVRAM) mismatch. It also provides a validated workaround to restore filesystem availability.

This article describes how to troubleshoot memory-related alerts on Dell Data Domain systems, including how to identify a faulty DIMM that requires replacement. It covers common alert codes, root causes of correctable and uncorrectable ECC errors, and step-by-step resolution guidance such as initiating POST-Package Repair (PPR), running diagnostic CLI commands, and performing physical troubleshooting.

Dell Samsung Serial Attached SCSI (SAS) PM1653 and PM1655 solid state drives may report excessive Sense Key faults 0x3, 0x11, 0x0, or 0x4, 0x29, 0x4. These faults have the potential to cause unexpected drive issues.

An Avamar backup or restore job is experiencing an issue. In order to diagnose why, it is necessary to locate the Avamar client log files. This article details various methods to do this.

Avamar is unable to remove the imported-ca for login-auth during certificate renewal due to changes in certificate ownership within the Data Domain. This can cause failure within GOAV when sync'ing updated certificates to Data Domain

This article describes how to ACM password "out-of-sync" errors caused by changes to the default identity source in vCenter (Hypervisor Manager).

This article describes causes, and resolution for security warnings observed for the PTAdmin account in iDRAC.

GoIDPA is a tool written for PowerProtect Data Protection Appliance (IDPA). GoIDPA is a command-line interface (CLI) tool used on IDPA to gather information, resolve known issues, and automate troubleshooting tasks.

The IDPA upgrade to version 2.3 fails on Avamar with the error "Avamar EBR Server initialization failed." This issue occurs when the ACM attempts to reset the lockbox on Avamar during the upgrade process.

Rapid Upgrade Checker (RUCK) error due to