PowerProtect Data Protection Software

PowerProtect DP Series Appliance and IDPA: Multiple SUSE vulnerabilities detected on ACM within appliance version 2.7.2.

This article provides details on identifying and fixing an alert for the "Power supply redundancy is lost" alert on the DP4400 appliance. Critical Symptom Code 483 may be seen when the Power supply unit's input encounters a fault on the appliance.

The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.

PowerProtect Data Protection Series: Protection Storage or Data Domain: Security Officer Account Resolution Path

In IDPA, the change password workflow completes with errors if DPC was manually upgraded to 19.7.

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article covers how to work around the vulnerability CVE-2026-31431 (copy fail) on IDPA 2.7.9.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

PowerProtect DP Series and Integration Data Protection Appliance (IDPA): PowerProtect DP Health Check Utility shows failure for "validate_vsan" check with error message "Storage Pool validation failed".

This KB walks you through the IDPA Deployment failure on Protection Storage with error "FAILED: Configuring Protection Storage. Error: Failed to add interface". This error was observed on a 2.4 system however, it may arise on other versions as well. The root cause at the moment appears to be a timing issue during deployment.

This KB Article explains the procedure to disable email alerts on IDPA.

IDPA Protection Storage (Data Domain) system with Cloud tier integrated usually has 3 Capacity Usage metrics, Active Tier Capacity, Cloud Tier Capacity and Total Capacity. Avamar Capacity dashboard displays total capacity on the Data Domain dashboard and not the Active Tier Capacity.

This issue is seen on IDPA DP8800 appliances running code 2.3 which comes with Data Domain version 6.2.0.5. This Data Domain version has an issue which causes false positive alerts on the Data Domain regarding Storage processor failed causing the Data Domain file system to go down.

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

This KB article walks through the procedure to upgrade the VSAN (ONDISK-FORMAT) manually in case ACM fails to upgrade VSAN.

PowerProtect DP Series Appliance and IDPA upgrade may break the DNS functionality if ACM is used as the DNS Server for self-contained deployment use case. As part of the self-contained deployment of PowerProtect DP Series Appliance/IDPA, configure DNS files on ACM to ensure that ACM acts as the DNS server. Ideally users must update or configure their external DNS Server using ACM UI. In certain use cases where ACM is still used as a DNS and the appliance is upgraded, the ACM OS update overwrites the /etc/named.conf file causing the DNS functionality to break.

This article describes an issue where a licenses file content error message displays when licenses contain special characters.

FLR Browse fails with error message "Failed to parse the LVM GUID list" for vCenter image backup.

Ghost or stale disk entries appear in the Appliance Configuration Manager when the iDRAC job queue or PTAgent/iSM cache becomes stale, causing health status mismatches between ACM and iDRAC.

Cloud DR runs a Retention process for the purpose to validate Virtual Machine copies previously uploaded and during this process the following Warning can occur: Could not delete all disks segments after collapsing.

During the workflow to Failback a Virtual Machine to the on premise VMware, Virtual Center is not able to complete successfully.

PowerProtect DP Series Appliance and IDPA: Instructions and Troubleshooting Guidelines on LDAP Integration

This article provides details on identifying and fixing an alert for the power input for power supply 1 being lost on the DP4400 appliance. Critical Symptom Code 476 may be seen when a power source input to the power supply unit (PSU) is lost on the appliance.

Prediction Enabled Automatic Cleaning is run only when its prediction engine determines whether used capacity exceeds a configured percentage within a configured time.

Instructions on the PowerProtect DP Rapid Upgrade Checker utility. The PowerProtect DP Rapid Upgrade Checker utility validates all upgrade prechecks and shows us a consolidated status with remedy information for failed checks.

This KB article walks you through various pre-requisites and best practices when using Linux Based DNS Servers for IDPA Deployment.

This KB walks you through the steps to troubleshoot and resolve an issue with IDPA Deployment failing at 22% with error "FAILED: Deploying AVE. Error: AVE deployment failed." This could be caused by '/data01' partition being corrupt on ACM or if the ovf files for AVE deployment are not present on ACM.

Linux Image Backup Clients failing with Backup Completed with exception Error code 10020

This document serves to help with identifying the error or and fault and provide a resolution path.

Post upgrade, the firmware_readiness check fails when running the PowerProtect DP Rapid Upgrade Checker Utility