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Dell EMC Secure Policy Manager for Secure connect gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: May 12, 2026
ID: 000194539
Gives the available process options and links to core materials for Secure Connect Gateway (SCG) 5.x
Updated: May 11, 2026
ID: 000191577
Legacy product compatibility for Secure Connect Gateway for both new connections or upgrades from Secure Remote Services (Atmos, DCA, VNX, VNXe, VMAX3, VMAX AFA, PowerMax, and ViPR)
Updated: May 11, 2026
ID: 000191682
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: May 11, 2026
ID: 000205512
Managed File Transfer (MFT) and ConnectEMC call home may not function if the Secure Connect Gateway (SCG) or Secure Remote Services (SRS) gateway is updated.
Updated: May 11, 2026
ID: 000190937
To download a secure connect gateway and associated software and documentation, you must have a business account. If you do not have a business enterprise account, you can create an account while downloading a secure connect gateway. You can also upgrade an existing account to a business account.
Updated: May 11, 2026
ID: 000190196
Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.
Updated: May 05, 2026
ID: 000124666
How to recover a lost root password.
Updated: April 29, 2026
ID: 000204445
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: April 19, 2026
ID: 000132371
This article explains how to create a Dell Technologies Online Support account and, when required, upgrade it to a corporate-level account. Corporate accounts provide access to advanced tools, restricted content, and support features for server, storage, and networking products.
Updated: April 17, 2026
ID: 000021768
Dell Secure Connect Gateway Policy Manager contains remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 15, 2026
ID: 000441138
Dell Secure Connect Gateway Application and Appliance remediation is available for multiple security vulnerabilities that could result in RCE and XSS attacks.
Updated: March 23, 2026
ID: 000438589
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: March 23, 2026
ID: 000443243
This article explains how to assign an Initial Company Administrator.
Updated: February 23, 2026
ID: 000374134
This document provides details on the Security Support for the in-scope software products listed in this article.
Updated: February 19, 2026
ID: 000210993
This article explains how to fix a situation when PowerStore is configured without remote access (SRS_Gateway_Tier2) and it is not displayed in eSRS/SAE/SCG gateway managed device table/grid.
Updated: February 19, 2026
ID: 000181384
This article explains how to promote Company Administrators.
Updated: February 18, 2026
ID: 000374126
This article provides information for configuring NetWorker server Mail Home and Secure Connect Gateway (SCG)
Updated: February 12, 2026
ID: 000019355
If the IP address of a device managed by a Secure Connect Gateway (SCG) is on the same subnet as the IP address of the docker0 virtual network interface of the Docker containers running on the gateway, or the bridge between the Docker containers, network communications between the client device, and the gateway fail. This behavior is also true of Secure Connect Gateways that have an IP address in the same subnet as the IP address of the docker0 network interface on the Policy Manager for the Secure Connect Gateway. This article contains a solution to resolve this network conflict.
Updated: February 04, 2026
ID: 000197558
This article provides information about the tasks such as logging in to policy manager, administrator account password reset, and configuring the system settings.
Updated: January 27, 2026
ID: 000321668
When upgrading to Secure Connect Gateway (SCG) from EMC Secure Remote Services (ESRS), the customer is unable to register Unisphere with CloudIQ.
Updated: January 23, 2026
ID: 000195931
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: December 18, 2025
ID: 000385230
This article provides information about the Dell Secure Connect Gateway (SCG) and Policy Manager (PM) update release schedule.
Updated: December 12, 2025
ID: 000203768
This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway.
Updated: November 21, 2025
ID: 000212403
How to collect Secure Connect Gateway (SCG) Health Status from an Application Programming Interface (API) query. This method is useful to analyze of the status of all SCG components (connectivity status, keepalive status, status of all services, connected devices system info).
Updated: November 18, 2025
ID: 000197829
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 17, 2025
ID: 000337528
Telemetry could not be sent to CloudIQ connectivity with Secure Remote Services failed.
Updated: November 12, 2025
ID: 000207011
VxRail: Deploying Secure Connect Gateway (SCG) OVA, fails with error: "Failed to deploy OVF package"
Deploying Secure Connect Gateway (SCG) fails due to the proxy settings on vCenter.
Updated: November 07, 2025
ID: 000197407
Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: November 06, 2025
ID: 000194624
Dell Secure Connect Gateway - Policy Manager contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 30, 2025
ID: 000385220