APEX Cloud Platform for Red Hat OpenShift

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Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

After the OpenShift Container Platform (OCP) cluster is provisioned, there is an external image registry configured for the OCP cluster. If the external registry credential (pull-secret) and certificate have changed, it is required to follow this KB steps to update them on the OCP web console UI.

When running Dell APEX Cloud Platform (ACP) for Red Hat OpenShift with PowerFlex storage, you may experience an issue where PowerFlex CSI pods fail to start due to a FailedMount error caused by a read-only file system.

Create disconnected Hosted Control Plane (HCP) managed clusters failed due to error "failed to verify certificate: x509: certificate signed by unknown authority."

When upgrading an APEX Cloud Platform for Red Hat OpenShift Container Platform (ACP4OCP) cluster from 03.02.00.00 to higher versions, Internet update fails at the step "Failed to download bundles from ACG server."

Dell APEX Cloud Platform for Red Hat OpenShift remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell APEX Cloud Platform for Microsoft Azure remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

How to clear alerts in the OpenShift cluster.

Dell APEX Cloud Platform (ACP) provided plugin UI is capable of updating the OpenShift Container Platform (OCP) ingress certificate and automatically incorporating the trusted CA certificate into the OCP cluster. In addition to the UI approach, this knowledge base article details a manual procedure for adding or removing trusted CA certificates from the OCP cluster, which might be necessary when introducing new CA certificates or when existing certificates are nearing expiration.

Customer receiving constant alerts in CloudIQ notifying them the cloudIQ health score is changing due to witness availability

For an APEX Cloud Platform for Red Hat OpenShift Container Platform (ACP4OCP) cluster running on 03.01.00.00 release, day2 node addition failed at step "Approve CSR" due to hostname DNS lookup failure, when the nodes in cluster use the bond mode 4 "802.3ad" for management traffic.

Powerflex CSI node pods are "CrashLoopBackOff" after updating OCP ingress certificate

This KB describe the procedure of manually rotate ACP ingress (gateway) certificate using CLI.

After updating the certificate in the Hub cluster, it does not take effect on the nodes of the HCP managed cluster.

An OpenShift Container Platform (OCP) issue causing cluster deployment failure, machine-config-operator degraded.

Refer to this document to update the DNS settings in an OpenShift cluster.

Cluster update failed to stage firmware on node when upgrading to 03.04.01.00.

This KB tells how to set up a new external registry and switch from the old one.

15G and 16G PowerEdge TPM 2.0 firmware for CVE-2025-2884

This document provides guidance on how to prevent ConfigMaps from being overwritten by Dell APEX Cloud Platform (ACP) for Red Hat OpenShift.

APEX Cloud Platform for Red Hat OpenShift build failed at the step of "Wait For OCP Bootstrap Ready"

CLOUDIQ collector is trying to communicate with public NTP servers even it was already synced the time from Esxi server via vmware tool.

When deploying or upgrading Dell APEX Cloud Platform (ACP) for Red Hat OpenShift with PowerFlex storage, using a CSI driver version 2.14.x or later, the system may attempt to retrieve a kernel module from a designated SFTP server. If the module is missing from the SFTP server, the PowerFlex SDC startup may fail with an error message 'Failed to obtain scini.tar'.

In the APEX Cloud Platform (ACP) for Red Hat OpenShift extension UI, the PowerFlex Manager link fails to redirect to the intended destination, instead opening the OpenShift Container Platform (OCP) cluster page. This issue is caused by the ACP pod 'mcp-powerflex-operation' being unable to establish a connection to the PowerFlex Manager using the credential and certificate stored in the OCP secrets.

Dell publishes this KB article to help customers who use local updates to: 1.understand all the possible updates paths for their systems. 2.identify the compatible software bundles (packages) for a specific update path. The KB provides two main tables: one to determine the valid update paths and one to list the required software for the selected path.

Slow network causing image pulling from Red Hat registry costs more than 10 minutes, node addition timeout and fails at "Set node geo location" step.

For a cluster with consolidated control plane, the control plane node has a control plane role as well as a worker role. The KB is used to convert consolidated control plane to dedicated control plane by running a script. The script will remove the worker role from control plane nodes.

An OpenShift Container Platform issue causing cluster deploy failure, static pod status changed to completed.

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