PowerProtect DP4400

PowerProtect DP Series Appliance and IDPA: VMware vSphere 6.7 support for users running IDPA & PowerProtect DP Series Software 2.5 through 2.7.2

PowerProtect DP Series Appliance and IDPA: Multiple SUSE vulnerabilities detected on ACM within appliance version 2.7.2.

Toshiba AL15SE HDDs may enter a Drive Not Ready (DNR) state and report repeated seek retries associated with sense codes 04-4C-91, 04-4C-95, 04-4C-E0, or 04-44-82.

This knowledge base article shows how to upgrade avamar virtual machine proxy using proxy deployment manager (PDM).

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Micron 5x00 Series SSDs may experience read/write performance degradation after reaching approximately 65,535 power-on hours (POH), which equates to roughly 7.5 years of operation. This issue affects performance only and does not result in data loss or drive failure.

This article outlines the process for generating a Technical Support Report (TSR) log (also known as a SupportAssist bundle), on PowerProtect Data Domain platforms. These logs are essential for Support to diagnose and resolve various system-related issues.

The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime."

The NVRAM and its Battery Backup Unit (BBU) are critical components of the Data Domain Data Invulnerability Architecture. The Data Domain Operating System (DDOS) monitors these components. If a hardware fault occurs, DDOS generates an alert that must be addressed immediately to maintain system integrity.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article describes how to identify and resolve memory-related errors on Dell Data Domain systems.

Deployment KB: Integrated Data Protection Appliance Software 2.3: Failed to retrieve information about all the IDPA components required to generate PDF file.

This article describes a condition where the Data Domain filesystem fails to start due to a potential Non-Volatile Random Access Memory (NVRAM) mismatch. It also provides a validated workaround to restore filesystem availability.

This article describes how to troubleshoot memory-related alerts on Dell Data Domain systems, including how to identify a faulty DIMM that requires replacement. It covers common alert codes, root causes of correctable and uncorrectable ECC errors, and step-by-step resolution guidance such as initiating POST-Package Repair (PPR), running diagnostic CLI commands, and performing physical troubleshooting.

Dell Samsung Serial Attached SCSI (SAS) PM1653 and PM1655 solid state drives may report excessive Sense Key faults 0x3, 0x11, 0x0, or 0x4, 0x29, 0x4. These faults have the potential to cause unexpected drive issues.

Avamar is unable to remove the imported-ca for login-auth during certificate renewal due to changes in certificate ownership within the Data Domain. This can cause failure within GOAV when sync'ing updated certificates to Data Domain

This article describes how to ACM password "out-of-sync" errors caused by changes to the default identity source in vCenter (Hypervisor Manager).

This article describes causes, and resolution for security warnings observed for the PTAdmin account in iDRAC.

GoIDPA is a tool written for PowerProtect Data Protection Appliance (IDPA). GoIDPA is a command-line interface (CLI) tool used on IDPA to gather information, resolve known issues, and automate troubleshooting tasks.

FLR fails saying that it is not available for datastores () using transport mode 'Hotadd'

Summary: How to upload support materials or dumps to a Dell Managed File Transfer (MFT) or Dell EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

Ghost or stale disk entries appear in the Appliance Configuration Manager when the iDRAC job queue or PTAgent/iSM cache becomes stale, causing health status mismatches between ACM and iDRAC.

This is article is a Troubleshooting guide (TSG) or Problem Resolution Path (PRP) for IDPA components registration with Secure Connect Gateway (SCG)

DPE vApp backups fail with error "vmwappimage Error <19591>: httpPost: http_code: 500 sending to url 'https://localhost:8080/vcp-ba-vappplugin-ws/vapp'" due to load balancer issues. Load balancers like CloudFlare load balancer are known to cause HTTP 524 Origin Time-out error causing the backups to fail.

Prediction Enabled Automatic Cleaning is run only when its prediction engine determines whether used capacity exceeds a configured percentage within a configured time.

The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.

PowerProtect Data Protection Series: Protection Storage or Data Domain: Security Officer Account Resolution Path

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

PowerProtect DP Series and Integration Data Protection Appliance (IDPA): PowerProtect DP Health Check Utility shows failure for "validate_vsan" check with error message "Storage Pool validation failed".