PowerProtect Data Manager

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

Dell PowerProtect Data Manager remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

This article describes intermittent UI/CLI unresponsiveness on PowerProtect Data Manager Virtual Machines (VMs) caused by memory pressure leading to swap exhaustion, and the system stops responding.

During Cyber Recovery operations (example: Automated PowerProtect Data Manager Recoveries, Sandbox deletions), a DDBOOST command fails due to a file system (FS) communication timeout error. This causes that operation to fail.

The user is intermittently seeing an application not responding condition during a scheduled full or synthetic Exchange database (DB) backup.

PowerProtect Data Manager (PPDM) 19.22.0-24 Storage Direct backups fails with Data Domain Storage Direct (DDSD) timeout error.

Transparent Snapshot Data Mover (TSDM) backup sessions for one or more virtual machines (VMs) fail with the error "Unable to successfully complete SDM Delta Sync operation." After the failure, vSphere Storage vMotion remains unavailable for the affected VMs until restarting the Data Protection Deamon (DPD) and TSDM services on the ESXi host.

Performing a PowerProtect Data Manager Recovery from within Cyber Recovery fails shortly after the sandbox creation completes with Invalid Credentials Supplied error.

Search during File Level Recover shows files with backup dates that exceed the retention period.

Customer cannot have access to PowerProtect Data Manager SSH while have access to the UI.

The Transparent Snapshot Data Mover (TSDM) vSphere Installation Bundle (VIB) shows ready for install after a successful host configuration. The successful host configuration job shows that the VIB Management is not applicable on VMware Cloud (VMC) environment.

The initial configuration of the Microsoft SQL Server application-aware backup generates ABV0007 "unable to authenticate."

The Virtual Machine (VM) backups are intermittently failing when attempting to disable Storage vMotion, reporting insufficient permissions in the host operating system.

The PowerProtect Data Manager appliance is used to protect the vSphere environment with the virtual machine (VM) Direct Engine solution. The Protection Engine summary page is showing a protection engine error but Protection Engines are all showing a ready status.

PowerProtect Data Manager Hyper-V discoveries intermittently may fail with "ERROR_WSMAN_INVALID_SELECTORS"

PowerProtect Data Manager displays an alert banner in the UI warning that a certificate is due to expire in less than 30 days. The certificate has already been renewed and shows a valid expiration date.

PowerProtect Data Manager 19.22.0-24 Storage Direct backups for PowerMax fail with error code: ABVSD0008

After upgrade to PPDM 20.1 backup reports are showing a “No data to display” error. Impacted Configuration & Settings: Bare Metal Reporting Node Upgrading to 20.1

Bulk creation of documents with an excessively large "references.id" field is causing parsing failures.

This KB article discusses how to find the Software Serial ID (SWID) that is required to open software product service requests or support cases.

Exchange backups log a VolumeStream error and display "Unable to read from the volume. The device is not ready." The cause is a volume change creating a Volume Copy Block (VCB), invalidating the file handle.

VCenter SSL host certificates were renewed (new root + intermediate chain). Virtual Machine (VM) backups failed with "The VM Direct engine cannot complete the backup … connection between the vCenter Server and the ESXi (Elastic Sky X Integrated) host" error, and logs showed the certificate state as UNKNOWN.

This article explains how to integrate PowerStore with PowerProtect Data Domain using PowerStore Manager to enable direct snapshot-based backup and recovery.

PowerProtect Data Manager instant access restores for PowerMax Storage Group (PMAX SG) fails in dual home environment with virtual Local Area Networks (VLANs)

This article provides comprehensive instructions for using the GSAN Mover tool to migrate Avamar file system backup metadata to Dell PowerProtect Data Manager. The tool facilitates seamless migration while preserving historical backup metadata and maintaining data integrity.

Restore and FLR do not work for the Deleted NAS-Server from the Appliance.

A COPY_UPDATE job to unlock a retention lock returns CPM0016 indicating no matching MTrees. This is due to a stale cached API connection that routes the request to the wrong Data Domain system.

Service Level Agreement (SLA) compliance alert ID "CPLE0001" reports "No copies found" for existing Hyper‑V backups in PowerProtect Data Manager 20.2 and earlier. The defect is cited in PPDMESC‑15086.

Broadcom support of Transparent Snapshot Data Mover (TSDM) was returned in VMware Cloud Foundation version 9.1. This changed with the VMware vCenter Lifecycle Manager (vLCM) components requiring usage of the Application Programming Interface (API). With PowerProtect Data Manager 20.1, there is a manual method of deploying TSDM in VMware Cloud Foundation.

The virtual machine (VM) restore is configured, but it remains in a queued state with no progress due to an expired Data Domain certificate.