NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article documents the solution to the NetWorker Management Console (NMC) installation failure to start the gstdbinit process.

The NetWorker Management Console (NMC) frequently shows an alert "Unable to connect to Data Domain DD_NAME" however, there is no observed impact to data protection operations.

In NetWorker Web UI (NWUI), save sets for traditional (non-VM) clients fail to populate during restore operations, even though backups exist and are visible using CLI or NMC.

The NetWorker VMware Protection (NVP) solution is configured for Virtual Machine (VM) backups. The NetWorker server is configured with Dynamic Association (DA) rules to identify VMs at the time of backup. The NetWorker Management Console (NMC) group "Preview All Virtual Machines" returns the following error for one or more groups "Cannot invoke "COM.legato.gst.GtValueList.Iterator()" because "children" is null"

When vault Data Domain fills up, symptoms include high capacity usage, poor deduplication, and expiration failures. The root cause is inadequate capacity planning, improper backup configuration, and unchecked saveset accumulation across DD, Networker, Avamar, and Cyber Recovery.

NetWorker Management Web UI (NWUI): Triage and Troubleshooting Guide

This article describes an issue with Red Hat 8.10 and 9.4 that prevents the configuration or use of tape devices with NetWorker.

This article discusses installation of a third-party software on NetWorker vProxy (NVP) Appliance.

This article details the steps required to access the NetWorker Management Console (NMC) after upgrading to 19.13 or later.

NetWorker Services verify if running and include stopping and restarting services (both UNIX and Windows).

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.

How to collect NetWorker logs, NetWorker support requires for problem analysis.

This KB article discusses how to find the Software Serial ID (SWID) that is required to open software product service requests or support cases.

This article outlines the procedure to restore and reconnect original NetWorker vProxy appliances that were left in a powered-off state after a failed NetWorker Web User Interface (NWUI) redeployment attempt.

ADMe supports most major tape backup applications but its integration with NetWorker is considerably more tightly coupled enabling it to report detailed information related to a given tape export by leveraging its different CLI backup commands.

NetWorker Management Console 19.13.0.2 and Later Fails to Install or Upgrade on Windows system.

This article provides a general overview for backup administrators and NetWorker support for troubleshooting the Data Protection Restore Client (DPRC) used to perform VMware File Level Restore (FLR) and SQL application data.

Windows Virtual Machine (VM) Bare Metal Recovery (BMR) fails. The ossr_director.raw log reports that the system is unable to generate a Volume Shadow copy Service (VSS) event because Secure Boot is enabled on the system.

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

When configuring NDMP backup for PowerScale (Isilon), there is a configuration setting called "Data Management Application (DMA) vendor." For Avamar to successfully backup from PowerScale, it must set to "generic" vendor per the "NDMP User Guide".

Failed to find Media kit error message encountered while attempting to add a package to the Software Repository in NetWorker.

Vault recovery of a Windows NetWorker server fails when Cygwin 'cp -p etc hosts…' returns "Permission denied." The cause is the app registered as Linux, causing Linux '-p' option on a Windows host.

NetWorker Snapshot Manager (NSM) backups may produce an Internal Error: Failed to get status of import operation and a vgimportclone fatal error because the lvm binary is absent on the DataMover host.

NetWorker "Rules" are configured to identify VMware Virtual Machines (VM) in a NetWorker Protection Group. This dynamically backs up new VMs based on the rule definitions defined and VMs that meet the rule criteria. Some or no VMs are listed. The approach outlined in this article outlines how to diagnose potential configuration issues that result in rules not identifying expected VMware resources correctly.

VMware Virtual Machines (VM) are protected in a NetWorker group using VMware Category Tags. The NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI) group VM preview either shows no VMs or VMs are missing. The vSphere environment contains duplicate Categories. The NetWorker VMware Protection (NVP) backup workflow ignores the VMs which are assigned to a Tag that overlaps with a duplicate Category.

During a file system restore from the NMC user interface, the operation fails with the error message after upgrading the NMC client to version 19.13.

NVP-vProxy: Image recovery to VxRail failing when VMware stops the operation because datastore is marked as out of space.

The VMware vCenter server is observing VPXD service unavailability or is unresponsive due to high workload from NetWorker server. This KB provides details on how to tune the NetWorker vCenter inventory discovery process (nsrvim).

NetWorker is performing Azure Virtual Machine (VM) snapshot backups. During an Azure VM restore from the NetWorker Web User Interface (NWUI), the save set is selected from NWUI. The restore immediately fails "Unable to find the index entry for the VM backup"