NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

Active Directory users are unable to log in or access the NetWorker Management Console (NMC) with their credentials. The error message received is "username, or password is incorrect."

NMC: Modify client wizard generates a pop-up error "connecting to host failed: loaded plugin is not signed.

NetWroker Web UI (NWUI) stuck on the login credentials after entering credentials

This KB details the steps required to access the NetWorker Management Console (NMC) after upgrading to 19.13 or later.

Job statuses are not updating in NMC - Monitoring for one NetWorker server.

This KB provides a general overview of NetWorker services and ports.

This article applies to NetWorker environments that contain multiple NetWorker servers managed by a single NetWorker Management Console (NMC). The NMC uses only one NetWorker server as the authentication (AUTHC) server. This article provides steps for identifying which NetWorker host is the AUTHC server.

This article describes a scenario where logging in to the NetWorker Web UI (NWUI) fails, the reason and the solution.

The httpd processes go to a defunct state after starting the GST service. This is preventing the NMC UI to launch.

NetWorker Web UI (NWUI) times out after 10 minutes.

Unable to list or modify NetWorker AUTHC or NetWorker Web User Interface (NWUI) keystore files using java keytool.

How to move a Client File Index to an alternate location. How to change a Client File Index location for an existing client.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy Appliance. The Dell NetWorker plug-in was successfully installed using the NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI). The vSphere Web Client Dell NetWorker plug-in is added to vSphere, but is unable to display the page with "no healthy upstream" or "Error message is: 503 Service Unavailable."

A Virtual Machine (VM) restore is performed using the NetWorker VMware Protection (NVP) vProxy appliance fails. The error returned is "ServerFaultCode: Permission to perform this operation was denied."

NetWorker: running authentication commands return "Error executing command. Failure: 400"

This article explains how to assign an Initial Company Administrator.

Issue typically happens when a server cannot access the Internet to authenticate the certificate. Installation fails with error "cfgk1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt."

This KB provides an overview of how to troubleshoot high memory or CPU usage by a process.

This article describes how to increase the /data01 partition size on a NetWorker Virtual Edition (NVE) server.

RecoverPoint for Virtual Machines(VMs) 6.0.3.1 and later are qualified with VMware vStorage APIs for Data Protection(VADP) backup solutions. However, sometimes protected Virtual Machines may see Snapshot Consolidation errors or Virtual Machine restarts, during backup operations.

Backup fails with warning message "Authentication error; why = Invalid client credential" when the backup user belongs to more than 32 groups.

This article provides instructions on how to launch both 19.13+ and 19.12.x (and older) NetWorker Management Console (NMC) from the same NMC-client host.

The NetWorker Management Console (NMC) "Reports" gstclreport command fails. The error provided is "JAVA_HOME to a valid JRE location"

The NetWorker Management Console (NMC) reports that the command-line utility "gstclreport" fails. The error provided is "unknown command-line option"

This article shows how to set a time range with the gstclreport command for generating NetWorker Management Console (NMC) reports.

Connections to the NetWorker Authentication service (AUTHC) fail. The errors reported are HTTP 400 (Bad request) or HTTP 403 (Forbidden)

NetWorker Runtime Environment (NRE) is unable to connect to the NetWorker Management Console (NMC) server.

NVP-vProxy: Image recovery to VxRail failing when VMware stops the operation because datastore is marked as out of space.