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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: November 25, 2025
ID: 000187496
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: December 05, 2025
ID: 000185734
A curated list of technical information resources for PowerMax or VMAX mainframe host software, such as Mainframe Enablers and Geographically Dispersed Disaster Restart (GDDR).
Updated: December 04, 2025
ID: 000200468
This KB article outlines how to zone WAN-COM ports on a single engine VPlex Metro
Updated: November 05, 2025
ID: 000018930
This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications.
Updated: November 04, 2025
ID: 000228006
Basic commands for various IBM z/OS operating systems and some mainframe (MVS) Open Systems Terminology Quick Reference Guide
Updated: October 24, 2025
ID: 000010632
The MSC recovery script fails.
Updated: October 20, 2025
ID: 000208185
The article describes the minimal levels of supported Dell Software products required for running on IBM supported versions of z/OS. Dell Software includes Mainframe Enablers (MFE) and Geographically Dispersed Disaster Restart (GDDR),
Updated: October 03, 2025
ID: 000014854
Symmetrix Differential Data Facility (SDDF) session stops after recovery from a link drop.
Updated: September 25, 2025
ID: 000164821
Unisphere for VMAX: Server-0 component fails to initialize and shuts down.
Updated: September 23, 2025
ID: 000064074
How to use new Interactive System Productivity Facility (ISPF) DIALOGs on a z/OS Logical Partition (LPAR). The Access Control Facility 2 (ACF2) Command Limiting Tables are in use.
Updated: September 18, 2025
ID: 000011911
During installation of host-based Unisphere, a postgres user and group is created, and this error message is seen:
"Unisphere for VMAX Configuration Error. Installation will be aborted. SMAS Database timeout cannot be started"
Updated: September 16, 2025
ID: 000064037
BMC AMI DevX Abend-AID for CUSTOMER INFORMATION CONTROL SYSTEM (CICS) is formerly known as Compuware Abend AID Diagnostic for CICS. Suppress the utility to get standard SYSABEND or SYSUDUMP.
Updated: September 11, 2025
ID: 000010186
GDDR Tape script GDDRPCCT fails with error message RXSCLI054.
Updated: September 09, 2025
ID: 000172633
Business Contingency Volume (BCV) discovery for many devices can receive Error Message: GDDM031E Error on EMCSAI BCVQUERY, return code 24, if REGION storage for the GDDR job has been limited by z/OS SMF exit or z/OS parmlib member.
Updated: September 09, 2025
ID: 000165252
Running PA21 DASD failed when the CONGROUP REFRESH failed because a lock was held by another member LPAR.
Updated: September 09, 2025
ID: 000195217
Warning message GDDUG24W could result in a return code (RC) 8 on the PRE-SCRIPT and PSOT-SCRIPT configuration displays. This stops scripts and requires an override.
Updated: August 07, 2025
ID: 000203774
Upgrade to z/OS 2.5 causes abends in Geographically Dispersed Disaster Restart (GDDR), and GDDR Control SYSTEMS (C-SYS) runs in Degraded Mode.
Updated: August 07, 2025
ID: 000203766
'IKJ56600I UNRECOVERABLE COMMAND SYSTEM ERROR' causes a script to end without running any steps.
Updated: August 07, 2025
ID: 000194017
ABENDS 0C4-04 and 0C4-10 are occurring in GDDRMAIN on DC1 and DC2. Error message GDDM105E occurs after ABEND 0C4-10 on DC2. DC2 is the Primary site.
Updated: August 07, 2025
ID: 000218044
GDDR does not recognize a nonzero return code when issuing a Host Component command using the dynamic REXX API.
Updated: July 29, 2025
ID: 000215551
The error 'GDDR992E Error 784 in GDDAVAL: Invalid global variable value passed was received when running a GDDR utility to delete DLM snapshot file system.
Updated: July 29, 2025
ID: 000196642
While running GDDR script GDDRUP31, the SRDF-HC R22SWTCH command completed with a RC=0 when there were no eligible devices.
Updated: July 29, 2025
ID: 000208488
GDDR: When running script GDDRPA23 the secondary site was not displayed in the banner correctly
Updated: July 29, 2025
ID: 000209907
GDDR: Use RACF Authority for Submitting Started Tasks and Batch Jobs for PROPCNTL and SURROGAT Needs
Understand the Resource Access Control Facility (RACF) authority requirements for Geographically Dispersed Disaster Restart (GDDR) to submit started tasks and batch jobs, including the use of PROPCNTL and SURROGAT classes for job submission and authorization control.
Updated: July 25, 2025
ID: 000011878
Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems.
Updated: July 24, 2025
ID: 000123384
How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: July 21, 2025
ID: 000021638
Isilon/PowerScale node panics with the following stack:
panic @ time 1636820409.559, thread 0xfffff80b615e8000: Fatal trap 12: page fault while in kernel mode
Within the stack you see:
kernel:lki_shrink_lazy_queue+0x439
kernel:lin_lock_deltaread_lock_loss_probe+0x120
Updated: July 07, 2025
ID: 000194064
Are Dell mainframe software products compatible with the IBM EC12 Processor?
Updated: June 04, 2025
ID: 000011950