NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Virtual Machine (VM) image and instant recoveries are failing with "Could not update vmx file's 'nvram' entry"

Windows File System Backup fails with error read failed and unrecoverable read file - volsnap event

After the CloudProfile validation, initial configuration and enabling remotebackup password took place successfully on the CloudBoost appliance, unabled to create the CloudBoost device on NetWorker server and faced below error.

How to configure NSM for Isilon NAS Device to support Local and Remote Replication Snapshot.

During Isilon NDMP backup, CPU utilization on "nsrdmpix" process spikes to 100% for a prolonged period eventually stopping responding.

How to restore from clone using recovery wizard.

NetWorker Disaster Recovery backup produces errors in the same policy with granular Active Directory backup.

Microsoft Exchange Federated backups are configured using the NetWorker Module for Microsoft. The backup fails with "No such host is known" when one of the nodes is offline.

NetWorker Server nsrexecd process cannot start because of a is unavailable TCP connection on port 7938 in stuck in OS in state SYN_SENT after a NetWorker/OS crash. Problem was resolved after rebooting the NetWorker server. Root cause of stuck SYN_SENT connection is not known but seems to be an OS issue.

SQL backup failing as the SQL Server is not responding from the client side or stopped responding. Also, the SQL Server is unable to list the SQL database. When it is failing in NMC, it is failing with error 38008: nsrsqlsv: Named Pipes Provider: Could not open a connection to SQL Server [2].

Know the meaning of the Flags in a Save set volume. List of the all the different flags on a save set.

This KB serves as an overview of the rabbitmq service, associated log files, and additional debugging that can be applied.

A NetWorker VMware Protection (NVP) virtual machine (VM) Image Restore fails with the following error logged in the restore session log "[5040] calling system(), returns nonzero." The Data Domain ddfs.info log reports "out of order read" when reading one of the VMs save set files during the recovery.

A VMware Virtual Machine (VM) is protected using NetWorker VMware Protection (NVP). A restore of the VM through the NetWorker Web User Interface (NWUI), the size of the recovery is off by one unit. For example, the restore was of 12 MB but UI reports the recovery as 12 GB.

The NetWorker server's VMware inventory process reports "Unable to fetch data from vCenter: SSL_ERROR_SYSCALL Error observed by underlying SSL?TLS BIO: No Error."

The `mminfo -o` command on a NetWorker server returns "segmentation fault (core dumped)."

The NetWorker server is configured with external authentication; Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory (AD). After upgrading the NetWorker server to 19.13.0.0, external user accounts fail to log in, reporting HTTP 404.

You have created or updated an external authority in the NetWorker Management Console (NMC) for Active Directory (AD) using the "LDAP over SSL" option. The configuration succeeded, but AD logins fail with HTTP 404 or HTTP 500. This issue occurs because the LDAP over SSL option sets an internal authc flag "Is active directory" to "false." This option must be set to "true" when the authentication method is active directory.

vCenter Hypervisor account is requesting many sessions causing the vCenter's Virtual Provisioning X Daemon (VPXD) to fail or run out of HTTP sessions.

Modifying a NetWorker VMware Protection (NVP) vProxy workflow reports "vProxy name is invalid." The vProxy shown is for a vProxy resource which no longer exists in NetWorker.

Performing a Virtual Machine (VM) File Level Restore (FLR) "Error 200" appears when browsing a file/folder path that exceeds 186 characters.

The NetWorker Web User Interface (NWUI) is used to perform Azure Virtual Machine (VM) restores. A VM restore has completed or failed, but it is not possible to view the recover log from the UI. Clicking the "View Messages" option does not return any results.

Backup Failing with error: "Connection timed out" - Unable to create session channel with nsrexecd on host pwaps2266.btfin.com to execute command 'savefs -s <Server_name> -c <client_name> -g <Group_name> -p -o "\"VSS:*=OFF;\"" -l full -R -v -F "F:\\" "H:\\" "C:\\" "D:\\" "E:\\"': Remote system error - Connection timed out <client_name>:savefs: retried 1 times.

Backup failing with "Text file busy" error : --- Job Indications --- cannot open /var/tmp/netcd.lock: Text file busy

This article provides the proper procedure for uninstalling the NetWorker VMware Protection (NVP) vProxy FLR agent from Linux and Windows Virtual Machines.

The NetWorker representational state transfer (REST) application program interface (API) is used to request information (HTTP GET) from a NetWorker Server in the environment. The REST API queries intermittently times out, and the restapi.log shows an internal server error message due to a Socket Timeout.

This article provides instructions on how to enable debugging for Representational State Transfer (REST) Application Programming Interface (API) calls performed in NetWorker.

Any restore attempt made using the NetWorker Management Console (NMC) fails with the error, while backups using this vProxy Appliance continue to work as expected.

NetWorker VMware Protection (NVP) backups failing with SSL certificate error on version 19.10.0.x and 19.11.0.x