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This article provides international support phone numbers for the Dell Data Security products.
Updated: December 09, 2025
ID: 000125374
Learn about the Dell Incident Management Retainer powered by Secureworks supporting thousands of global cyber incident response engagements.
Updated: October 03, 2025
ID: 000185485
Dell Security Management Server requires a security update to address multiple vulnerabilities in Jetty.
Updated: September 18, 2025
ID: 000189646
Dell Security Management Server requires a security update to address vulnerabilities in PostgreSQL.
Updated: September 18, 2025
ID: 000188560
Learn step-by-step instructions to uninstall the Secureworks Taegis XDR agent by following these instructions for Windows, Linux, or macOS.
Updated: August 12, 2025
ID: 000193539
Learn step-by-step instructions to install the Secureworks Red Cloak Endpoint agent on either Windows or Linux.
Updated: August 11, 2025
ID: 000201846
Learn step-by-step instructions to uninstall the Secureworks Red Cloak Endpoint agent on either Windows or Linux.
Updated: August 11, 2025
ID: 000201844
Learn step-by-step instructions about how to collect logs for the Secureworks Red Cloak Endpoint agent for Windows or Linux.
Updated: August 06, 2025
ID: 000201786
Learn step-by-step instructions to identify the version of the Secureworks Red Cloak Endpoint agent on Windows or Linux by following these instructions.
Updated: August 01, 2025
ID: 000201789
Learn step-by-step instructions to identify the version of the Secureworks Taegis XDR agent on Windows or Linux.
Updated: August 01, 2025
ID: 000193496
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
Learn step-by-step instructions about how to change the Secureworks Taegis XDR console display language.
Updated: July 24, 2025
ID: 000205222
Learn how to collect logs for the Secureworks Taegis XDR agent by following these step-by-step instructions for Windows or Linux.
Updated: July 18, 2025
ID: 000195101
Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment.
Updated: January 10, 2025
ID: 000182254
Learn about the several methods of support that Dell offers for Secureworks Taegis XDR.
Updated: January 09, 2025
ID: 000126075
Secureworks Taegis XDR and Secureworks Taegis ManagedXDR are Software as a Service (SaaS) solutions.
Updated: November 20, 2024
ID: 000188124
The Secureworks Red Cloak Endpoint Agent may be downloaded by following these instructions.
Updated: August 30, 2024
ID: 000201843
Learn about how to download the Secureworks Taegis XDR Agent.
Updated: August 30, 2024
ID: 000188129
When VMware Carbon Black Cloud is running, applications that are run on the endpoints may have requirements to have specific exclusions for anti-virus solutions. Below are the recommendations for Dell developed applications.
Updated: July 02, 2024
ID: 000189281
Ever wanted to ask a question of your fellow Dell Security users or get support without having to call in? Our Dell Security Community Forums are a free support option for the busy admin.
Updated: June 19, 2024
ID: 000129697
Learn about the history of Dell Data Security and Dell Data Protection product names including encryption, threat protection, incident response, and more.
Updated: June 19, 2024
ID: 000124906
Learn how to connect VMware Carbon Black Cloud to Secureworks Taegis XDR using API by following these instructions.
Updated: June 10, 2024
ID: 000129699
The Secureworks Taegis XDR Agent can be installed by following these instructions for Windows, Linux, or macOS.
Updated: June 03, 2024
ID: 000193438
Learn about how to create an agent group in Secureworks Taegis XDR. Agent groups are used to associate endpoints to specific groups and assigned policies.
Updated: March 11, 2024
ID: 000202582
When installing or upgrading the Dell Security Management Server with SecureWorks Red Cloak installed and enabled, you get an error that prevents Dell Security Management Server from installing or upgrading, with references to the PostGres database that is now leveraged for reporting.
Updated: January 16, 2024
ID: 000180527
Learn about the system requirements for installing the Secureworks Red Cloak Endpoint agent on Windows and Linux. Ensure compatibility with Chrome, Edge, and Firefox browsers.
Updated: October 04, 2023
ID: 000201840
System requirements must be met when installing the Secureworks Taegis XDR Agent.
Updated: August 28, 2023
ID: 000188296