What are Secureworks Taegis XDR and Secureworks Taegis ManagedXDR

Dell and Secureworks, in collaboration, provide next-generation anti-virus and behavioral endpoint detection and response (EDR) through VMware Carbon Black. This collaboration both proactively manages threats and stops malware and nonmalware attacks from a cloud-native endpoint protection platform. Secureworks Taegis XDR (formerly Secureworks Red Cloak Threat Detection & Response) is a threat-intelligence-based security analytics platform with built-in security context. Secureworks Taegis XDR allows you to detect, investigate, and respond to advanced threats across your endpoints, network, and cloud environments.

Secureworks Taegis ManagedXDR (Managed Extended Detection and Response) (formerly Secureworks Red Cloak Managed Detection & Response) combines Secureworks Taegis XDR with security analytics software, SecOps expertise, incident response, and threat hunting experience. With 24x7 service, you can detect advanced threats and take the right action.

First-time login and configuration:

To set up your Secureworks Taegis XDR services, you may reach out to Secureworks by emailing Taegis Activations at TaegisActivations@secureworks.com. Provide your company name, order number, contact name, and email address of the administrator for Secureworks Taegis XDR.

Subsequent logins:

In a web browser, go to https://ctpx.secureworks.com/login.

Secureworks Taegis XDR allows for multiple administrators and analysts to help manage events and investigations.

1. In a web browser, go to https://ctpx.secureworks.com/login.
2. From the left pane, select Tenant Settings and then click Users.
   
3. Select Invite a New User in the upper right corner of the page.
   
4. Populate an Email, select a Role, and then click the Invite button.
   

The Secureworks Taegis XDR agent is available within the Secureworks Taegis XDR web console. For more information, reference How to Download the Secureworks Taegis XDR Agent.

Secureworks Taegis XDR has specific network, software, and hardware requirements. For more information, reference Secureworks Taegis XDR Agent System Requirements.

Secureworks Taegis XDR allows for password resets from the login screen.

1. In a web browser, go to https://ctpx.secureworks.com/login.
2. On the login page, select Forgot Password?
   
3. Populate your email address and then click Submit.
   
4. An email is sent to your email address with a link for changing your password.
   Note: These email messages come from the email address ctpx@secureworks.com.

Secureworks Taegis XDR allows for multifactor authentication to be reset from the login screen.

1. In a web browser, go to https://ctpx.secureworks.com/login.
2. Populate your Email and Password and then click Login.
   
3. When asked for the verification code, select I need a new QR code.
   
4. An email is sent to your email address with a link for resetting your multifactor authentication.
   Note:

   • For additional information, reference Secureworks' document Set Up Multi-Factor Authentication.
   • These email messages come from the email address ctpx@secureworks.com.

The release notes for Secureworks Taegis XDR can be found at Release Notes.

For information about connecting VMware Carbon Black Cloud to Secureworks Taegis XDR, reference How to Connect VMware Carbon Black Cloud to Secureworks Taegis XDR Using API.

Customers who have purchased Secureworks Taegis XDR through Dell are provided support by Dell ProSupport for Software.

• United States (US) Customers:
  • Dell Data Security ProSupport at 877.459.7304, Ext. 6236710
• International customers outside of the US:
  • Dell Data Security International Support Phone Numbers

Customers who have purchased Secureworks Taegis ManagedXDR through Dell are provided security analysis and product support by using the Chat function. The Chat function is found in the lower left corner of the web console.