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Event and Error Message Reference Guide for 13th Generation Dell PowerEdge ServersVersion 1.2

PDF

DIAG Event Messages

DIAG 0414

Message
Cables - arg1 not detected.
Arguments
arg1 = Inverter Name
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0000

Message
Pass
Detailed Description
All Tests passed
Recommended Response Action
OK, life is good.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0111

Message
CPU arg1 : arg2 exception occurred.
Arguments
arg1 = Cpu Number, arg2 = Exception Type
Detailed Description
Recommended Response Action
Issue is on system board. Recommend flash the latest BIOS and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0112

Message
CPU arg1 - Machine check exception detected.
Arguments
arg1 = Cpu Number
Detailed Description
Recommended Response Action
Issue is on system board. Recommend flash the latest BIOS and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0114

Message
Cache integrity test discrepancy arg1
Arguments
arg1 = Error Reason
Detailed Description
Depends on <Error Reason>. If it is "Unable to start" it usually indicates a software problem. "Cache integrity" could signal a processor cache hardware problem. The other CPU messages could result from hardware or from overheating, if for instance, the fans are marginal or airflow is blocked.
Recommended Response Action
Check temperatures in System Health tab for abnormally high temperatures and make sure airflow baffles are properly installed in the system, if any. Check fan RPM in System Health tab and verify actual fans are properly installed.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0115

Message
CPU Stress Thermal condition. Limit arg1 C, Actual arg2 C.
Arguments
arg1 = Degrees, arg2 = Degrees
Detailed Description
Recommended Response Action
Check fans. Check for obstructed air vents. Check for excessive amounts of dust.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0121

Message
Memory errors detected, but successfully resolved.
Detailed Description
Recommended Response Action
MemRx is enabled and repaired all memory errors that were found. DIMM replacement is optional.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0122

Message
Memory errors detected. Limit exceeded. Additional errors will not be resolved.
Detailed Description
Recommended Response Action
MemRx is enabled and detected too many errors for safe resolution. Recommend DIMM replacement.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0123

Message
UEFI: Memory error detected. :OR: LEGACY: Memory - integrity test discrepancy.
Detailed Description
Recommended Response Action
MemRX not enabled or not supported. Servers UEFI: Power down system and re-seat DIMMS. Retry test and if no error occurs it was a DIMM connection issue. Client LEGACY: Power down system and re-seat DIMMS. Retry test and if no error occurs it was a DIMM connection issue. Check for latest BIOS.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0124

Message
arg1 , arg2
Arguments
arg1 = Timestamp, arg2 = Log message
Detailed Description
Log message is different for the log type supported by the system. An IPMI log may refer to "SEL", other log types also exist.
Recommended Response Action
Depends on <Log message>.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0125

Message
The event log indicates degraded or disabled ECC functionality. Memory testing cannot continue until the problems are corrected, the log cleared and the system rebooted.
Detailed Description
IPMI System Event Log is full for various reasons or logging has stopped because too many ECC errors have occurred.
Recommended Response Action
Clear the log and reboot and retest.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0126

Message
The event log(s) must be cleared before testing can continue.
Detailed Description
Recommended Response Action
Clear the log, reboot, and retest.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0131

Message
Battery - The battery is not installed.
Detailed Description
Recommended Response Action
Install the battery but check for debris or damaged contacts.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0132

Message
Battery - The battery is reaching the end of its usable life.
Detailed Description
Recommended Response Action
Replace the battery.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0133

Message
Battery - The battery cannot provide sufficient power.
Detailed Description
Recommended Response Action
Check battery contacts, plugs and cables. May need to replace battery.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0141

Message
Hard Drive - No Hard Drive detected.
Detailed Description
Recommended Response Action
Hard drives are not required on all systems so this message is usually a warning. Desktops and Servers: If the system has a hard disk, power down system and check the signal and power connections to it. Rerun the diagnostic.If no error occurs then it was a cable or connector issue.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0142

Message
Hard Drive arg1 - S/N arg2 , arg3 self test unsuccessful arg4 .
Arguments
arg1 = Drive Location, arg2 = Serial Number, arg3 = DST Short, DST Long, arg4 = Error Reason
Detailed Description
Recommended Response Action
If <Error Reason> is "terminated" then the disk controller terminated the test so a retry of the test is advisable.Otherwise the hard drive should be replaced. {In the factory, this test type may also be DEFT, in addition to DST Short and DST Long. The "terminated" case should not occur in the field, only in development due to software issues}
Category
Storage (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0143

Message
Hard Drive arg1 - SMART read command unsuccessful.
Arguments
arg1 = Drive Location
Detailed Description
Mainly seen with very old hard drives
Recommended Response Action
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0144

Message
Hard Drive arg1 - self test not supported.
Arguments
arg1 = Drive Location
Detailed Description
Mainly seen with very old hard drives
Recommended Response Action
Category
Storage (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0145

Message
Hard Drive arg1 - S/N arg2 , self test did not complete.
Arguments
arg1 = Drive Location, arg2 = Serial Number
Detailed Description
Recommended Response Action
Desktops and Servers: Power down the system and check the signal and power connections to the hard drive. Rerun the diagnostic.If no error occurs then it was a cable or connector issue.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0146

Message
Hard Drive arg1 - S/N arg2 , self test log contains previous error(s).
Arguments
arg1 = Drive Location, arg2 = Serial Number
Detailed Description
Prior failure checking removed, is now obsolete.
Recommended Response Action
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0147

Message
Optical Drive arg1 - Self test: arg2 .
Arguments
arg1 = Nth Drive, arg2 = Error Reason
Detailed Description
Recommended Response Action
This typically is a user error since these drives can be disconnected from the system. If disconnected, reconnect the optical drive to system board. Check BIOS setup to make sure the SATA port the drive is connected and has not been disabled. Rerun the diagnostic. If errors persist the optical drive is defective.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0148

Message
Hard/Optical Drive arg1 - incorrect status: arg2 arg3 .
Arguments
arg1 = Nth Drive, arg2 = Hex, arg3 = Error Reason
Detailed Description
Recommended Response Action
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0149

Message
Optical Drive - no drive detected.
Detailed Description
Recommended Response Action
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0150

Message
Hard Drive - No Hard Drive detected, or disk controller not supported.
Detailed Description
Recommended Response Action
Hard drives on desktops should be found if connected to the chipset disk controller but PERC/SCU/SAS Adapters are not supported by legacy ePSA so if the hard drive is connected to these controllers this message is just a warning. If the system has a hard disk connected to the System Board chipset disk controller, power down the system and check the signal and power connections to it. Rerun the diagnostic.If no error occurs then it was a cable or connector issue.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0151

Message
Hard Drive arg1 - S/N arg2 , incorrect status = arg3 \n arg4 .
Arguments
arg1 = Drive Location, arg2 = Serial Number, arg3 = 80000000000000??, arg4 = Error Reason
Detailed Description
Recommended Response Action
SMART Predictive Failure indicates the hard drive has failed SMART and maybe nearing the end of its life. Other types of <Error Reason> in this category may indicate an intermittent or firmware problem, rerun the test again. Desktops, servers: Check the hard disk drive cables and connections. All systems: If error persists, make sure that hard disk drive firmware and BIOS are current. The <80000000000000??> value is an EFI error code returned by the driver.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0152

Message
Optical Drive arg1 - Incorrect status = arg2 arg3 .
Arguments
arg1 = Nth Drive, arg2 = Hex, arg3 = Error Reason
Detailed Description
Recommended Response Action
Check the drive cables and connections. If error persists, make sure that drive firmware and BIOS are current. The <80000000000000??> value is an EFI error code returned by the driver.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0154

Message
Tape Drive arg1 - S/N arg2 , incorrect status = arg3 \n arg4 .
Arguments
arg1 = Drive Location, arg2 = Serial Number, arg3 = 80000000000000??, arg4 = Error Reason
Detailed Description
Recommended Response Action
Check installation of the tape drive, cables and connections. If the error persists, ensure that drive firmware is current.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0155

Message
Hard Drive - Not installed.
Detailed Description
Recommended Response Action
Power down system and check the signal and power connections to the hard drive. Rerun the diagnostic.If no error occurs then it was a cable or connector issue. This error is issued for notebooks which must have a hard disk so it is an error if not found.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0212

Message
System board - CMOS, Location = arg1 h, Expected = arg2 h, Found = arg3 h.
Arguments
arg1 = Hex, arg2 = Hex, arg3 = Hex
Detailed Description
Recommended Response Action
Make sure that the system is running with the latest BIOS and rerun the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0213

Message
System board - CMOS battery failure detected.
Detailed Description
Recommended Response Action
Replace the CMOS battery and retry the diagnostic. If the error persists, make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0221

Message
System board - Interval timer not functional.
Detailed Description
Recommended Response Action
Make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0232

Message
RTC - did not generate periodic ticks.
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0233

Message
System board - RTC seconds count is not updating.
Detailed Description
Recommended Response Action
Make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0234

Message
System board - HPET arg1 , incorrect time period. Expected = arg2 , Found = arg3 .
Arguments
arg1 = 1, arg2 = Decimal, arg3 = Decimal
Detailed Description
Recommended Response Action
Make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0235

Message
PM timer 1 had wrong time period. Expected arg1 , Actual arg2 .
Arguments
arg1 = Decimal, arg2 = Decimal
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0241

Message
BIOS - A20 gate not enabled.
Detailed Description
Recommended Response Action
Make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0242

Message
System board - Interrupt controller, IRQ = arg1 : arg2 not detected.
Arguments
arg1 = Decimal, arg2 = IRQ Description
Detailed Description
Recommended Response Action
Make sure the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0243

Message
USB controller error.
Detailed Description
Recommended Response Action
Ensure that USB ports are intact, contain no failed device and that BIOS is current. After corrective action, rerun the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0244

Message
USB device failed with return code 0x arg1 .
Arguments
arg1 = Hex
Detailed Description
Recommended Response Action
Ensure that the USB device is correctly inserted or try another USB port or device. After corrective action, rerun the diagnostics. If the problem persists, ensure that BIOS is current.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0245

Message
Timeout waiting for the device to respond.
Detailed Description
Recommended Response Action
Ensure that the USB device is correctly inserted or try another USB port and/or to see if it is just a particular device or port. After corrective action, rerun the diagnostics. If the problem persists, ensure that BIOS is current.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0251

Message
Event log - The log contains failing records.
Detailed Description
Recommended Response Action
This is normally a warning message indicating that the Event Log has not been checked lately. The Event Log provides various BIOS and Diagnostic events.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0313

Message
Touchpad - Pointing stick/touchpad not detected.
Detailed Description
Recommended Response Action
Make sure that the device firmware and BIOS are current and rerun the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0314

Message
Thermal: The ( arg1 ) reading ( arg2 C) exceeds the thermal limit.
Arguments
arg1 = Sensor Name, arg2 = Degrees
Detailed Description
Recommended Response Action
Check the event log for thermal events, including defective fans and defective sensors. Inspect the system for clogged or obstructed air vents. Make sure that the BIOS is current and rerun the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0315

Message
Sensor: The ( arg1 ) reading arg2 C) is lower than expected.
Arguments
arg1 = Sensor Name, arg2 = Degrees
Detailed Description
Recommended Response Action
Check the event log for thermal events, including defective fans and defective sensors. Inspect the system for clogged or obstructed air vents. Make sure that the BIOS is current and rerun the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0321

Message
LCD EDID - Unable to access EDID EEPROM.
Detailed Description
Recommended Response Action
This could relate to the LCD connector and cables. Otherwise, flash the latest BIOS and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0322

Message
LCD panel - Unable to modify brightness.
Detailed Description
Recommended Response Action
Make sure that BIOS is current and rerun diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0323

Message
Unable to detect inverter lamp status.
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0324

Message
LCD panel - User reported LCD BIST colors were not displayed.
Detailed Description
Recommended Response Action
Possible user error, make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0325

Message
LCD panel - User provided no input for LCD BIST.
Detailed Description
Recommended Response Action
Possible user error, make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG0326

Message
LCD panel - Unable to turn lamp on or off.
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0327

Message
LCD panel - Unable to use BIOS interface.
Detailed Description
Recommended Response Action
Make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
No alerts are applicable for this message

DIAG0328

Message
LCD panel - Unable to detect variance in ambient light sensor.
Detailed Description
Recommended Response Action
Make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0331

Message
Video controller - No video controller detected.
Detailed Description
Recommended Response Action
Make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0332

Message
Video memory - Video memory integrity test discrepancy.
Detailed Description
Recommended Response Action
Make sure that the BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0333

Message
Video - User provided no input for graphics test
Detailed Description
Recommended Response Action
No response to a diagnostic prompt and a timeout occurred. Retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0334

Message
Video - User reported the patterns were not displayed.
Detailed Description
Recommended Response Action
Possible user error. Otherwise, make sure that BIOS is current and retry diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0411

Message
Cables - arg1 not detected.
Arguments
arg1 = Hardware Name
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0412

Message
Cables - arg1 not detected.
Arguments
arg1 = AUX LCD Name
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0413

Message
Cables - arg1 not detected.
Arguments
arg1 = LCD Name
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG0415

Message
Cables - Check the following cable, jumper, connection, or sensor: arg1 .
Arguments
arg1 = Name
Detailed Description
Recommended Response Action
Connect the described cable, jumper, sensor, or connection and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
  Filter Visibility IPMI Alert SNMP Alert Email Alert Remote System Log WS Eventing  
iDRAC            
CMC              
  LC Log LCD OS Log Power Off Power Cycle Reset Chassis Event Proxy
iDRAC            
CMC              

DIAG0511

Message
Fan - The ( arg1 ) fan failed to respond correctly.
Arguments
arg1 = Name
Detailed Description
Recommended Response Action
The fan may be faulty, check for obstructions to the fan and vents. Make sure that BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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CMC              
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iDRAC            
CMC              

DIAG0512

Message
Fan - The ( arg1 ) fan is running faster than expected.
Arguments
arg1 = Name
Detailed Description
Recommended Response Action
Retry the diagnostics; if the problem persists, the fan is faulty. Make sure that the BIOS is current and retry the diagnostics.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG0620

Message
Network arg1 - arg2
Arguments
arg1 = Number, arg2 = Failure Message
Detailed Description
UEFI Driver provides a DIAGNOSTIC protocol and this protocol supplies a test that failed. Failure Message may be "Packet loopback test failed" or "Register test failed" or something else. Provided by driver not ePSA.
Recommended Response Action
The Network (Ethernet) device may be faulty. Check for bent pins in the Ethernet connector. Make sure that Network device firmware is current. Retry test, if still fails, replace the NIC/NDC/LOM Network device. This may be on the motherboard, or an adapter, or a daughter card, depending on the system.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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iDRAC            
CMC              

DIAG0621

Message
Network arg1 - Driver version arg2 outdated. Version arg3 or newer required for " arg4 "
Arguments
arg1 = Number, arg2 = Hex, arg3 = Hex, arg4 = EFI Driver Name
Detailed Description
Test only warns because UEFI Network Driver is old and has known false failures.
Recommended Response Action
Update Network firmware.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8001

Message
No BIOS support for software interrupt arg1 h, function(ah) arg2 h.
Arguments
arg1 = Hex, arg2 = Hex
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8002

Message
No BIOS support for SMI interface function(ah) arg1 h.;Sensor arg2 exceeded thermal zone arg3 . Peak zone was arg4 .
Arguments
arg1 = Hex Function, arg2 = Name, arg3 = Decimal, arg4 = Decimal
Detailed Description
Recommended Response Action
Should not occur
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8003

Message
Fan - Unable to set Manufacturing Mode.
Detailed Description
Recommended Response Action
Should not occur
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8004

Message
Fan - Unable to determine fan speeds.
Detailed Description
Recommended Response Action
Should not occur
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8005

Message
LCD BIST not supported. or Fan - Fan speed failure. Expected at least arg1 , observed arg2 .
Arguments
arg1 = RPM, arg2 = RPM
Detailed Description
Recommended Response Action
If LCD BIST error: The LCD BIST may not exist on all systems. Make sure that the BIOS is current and rerun the diagnostics. If Fan speed error: Insure fans are not dirty or obstructed and check for a loose connection.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8006

Message
Fan - Unable to set fans to arg1 speed. or No chipset event timer!
Arguments
arg1 = High, Low, Original
Detailed Description
Recommended Response Action
Should not occur
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8007

Message
Log contains Fan events;Timer expected arg1 observed arg2 .
Arguments
arg1 = Decimal, arg2 = Decimal
Detailed Description
Recommended Response Action
For "Log contains Fan events", the events are placed in the log by other sources and ePSA is merely reporting them.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8008

Message
Out of memory! fMalloc() Failed! :OR: Unable to allocate memory for object data. :OR: Unable to arg1 testable memory. :OR: Unable to start application processor(s) :OR: Unable to stop all APs. The system may be unstable and should be rebooted.
Arguments
arg1 = Name
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8009

Message
Cannot find memory to free! fFree() Failed with pointer arg1
Arguments
arg1 = Hex
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG800B

Message
Retrieve vendor ID function error.
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG800C

Message
Get/Set inverter mode function error. Vendor: arg1 Revision: arg2 .
Arguments
arg1 = Name, arg2 = Decimal
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG800D

Message
Set lamp off function error. Vendor: arg1 Revision: arg2 .
Arguments
arg1 = Name, arg2 = Decimal
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG800E

Message
Set lamp on function error. Vendor: arg1 Revision: arg2 .
Arguments
arg1 = Name, arg2 = Decimal
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG800F

Message
Restore function error. Vendor: arg1 Revision: arg2 .
Arguments
arg1 = Name, arg2 = Decimal
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8010

Message
High-Precision event timer not found.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8011

Message
Invalid status return from the device.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8012

Message
Invalid parameter passed to the device.; Unknown test ( arg1 ) selected.
Arguments
arg1 = Decimal
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8013

Message
LCD arg1 doesnt support test commands.
Arguments
arg1 = Name
Detailed Description
Recommended Response Action
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8014

Message
ADDF module ( arg1 ) device ( arg2 ) failed with error code arg3 , number arg4 . No EPSA beep code mapped.
Arguments
arg1 = Name, arg2 = Name, arg3 = Hex, arg4 = hex
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8015

Message
Unable to stop all APs. The system may be unstable and should be rebooted.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8016

Message
Battery - unable to retrieve battery health.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8017

Message
Battery - BIOS has no support for battery health.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8018

Message
Fatal: The module reported multiple test results!!
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8019

Message
Unable to log to NVRAM.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8020

Message
Low memory. arg1 k bytes free!
Arguments
arg1 = Decimal
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

DIAG8021

Message
SMBIOS DIMM configuration did not match.
Detailed Description
Recommended Response Action
Software error, should not normally occur in field.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
No alerts are applicable for this message

DIAG8154

Message
Tape Drive arg1 - S/N arg2 , ULTRIUM arg3 media found but drive requires ULTRIUM arg4 for arg5 .
Arguments
arg1 = Drive Location, arg2 = Serial Number, arg3 = Generation, arg4 = Generation, arg5 = writes
Detailed Description
Each generation of ULTRIUM Tape drives usually supports the previous generation but not newer generation tape media.
Recommended Response Action
Install the correct tape media.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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CMC              

DIAG8155

Message
Tape Drive arg1 - S/N arg2 , data read does not match data written.
Arguments
arg1 = Drive Location, arg2 = Serial Number
Detailed Description
Data written the the tape read back differently, not as expected.
Recommended Response Action
Use a different tape media.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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CMC              

DIAG8156

Message
Tape Drive arg1 - S/N arg2 , no media, cannot test drive.
Arguments
arg1 = Drive Location, arg2 = Serial Number
Detailed Description
Testing requires scratch tape media.
Recommended Response Action
Install tape media or skip test.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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CMC              

DIAG8157

Message
arg1 Drive arg2 - S/N arg3 , drive is not a supported drive.
Arguments
arg1 = Tape|Disk, arg2 = Drive Location, arg3 = Serial Number
Detailed Description
If <Tape> then only Dell tape drives are tested and supported. If <Disk> then disk drive may not be a Dell drive.
Recommended Response Action
Customer appears to have added a non-Dell Tape drive to his system.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
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CMC              

DIAG8158

Message
arg1 Drive arg2 - S/N arg3 , incorrect status = arg4 \n arg5 .
Arguments
arg1 = Backplane|Expander|RD1000, arg2 = Drive Location, arg3 = Serial Number, arg4 = 80000000000000??, arg5 = Error Reason
Detailed Description
A device failed a command and testing cannot complete.
Recommended Response Action
Retry test. If failure persists and BIOS is up to date, a hardware problem is indicated.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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CMC              

DIAG8160

Message
PERC Battery arg1 - incorrect status = arg2 \n arg3 .
Arguments
arg1 = PERC Controller Location, arg2 = 80000000000000??, arg3 = Error Reason
Detailed Description
Recommended Response Action
"If <Error Reason> is (Battery missing or disconnected) then check the battery cable to the PERC controller. If <Error Reason> is (Replace battery pack) then replace battery pack. If <Error Reason> is (Remaining capacity low) then battery pack may need to be replaced soon."
Category
Storage (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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CMC              

DIAG8166

Message
OS - Suspect corrupt MBR, verify MBR with Anti-Virus Application.
Detailed Description
Recommended Response Action
Run virus scan.
Category
Storage (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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DIAG8170

Message
PCIe - Training error PciTag- arg1 VendorID- arg2 DeviceID- arg3 SVid- arg4 SDid- arg5 Bus arg6 : Link Degraded, maxLinkWidth = x arg7 , negotiatedLinkWidth = x arg8 , Slot arg9
Arguments
arg1 = tag, arg2 = hex, arg3 = hex, arg4 = hex, arg5 = hex, arg6 = decimal, arg7 = decimal, arg8 = decimal, arg9 = slot
Detailed Description
A PCI device is functioning at a lower performance that it should be. If the device is in a physical PCI slot then ", Slot <decimal>" will be appended to the message
Recommended Response Action
Reseat the PCI-Express adapter described and retest.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 2 (Warning)
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CMC              

DIAG8171

Message
PCIe - PCI device in physical Slot arg1 , PciTag arg2 , is present but not responding
Arguments
arg1 = decimal, arg2 = hex
Detailed Description
A PCI adapter was detected as present but it does not respond to PCI Configuration Space access, so is very sick or not inserted sungly in the PCI physical slot connector
Recommended Response Action
Reseat or replace PCI adapter in the PCI slot indicated
Category
System Health (DIAG = Diagnostic)
Severity
Severity 1 (Critical)
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iDRAC            
CMC              
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iDRAC            
CMC              

DIAG8611

Message
User reported not hearing speaker tone
Detailed Description
Recommended Response Action
If the beep was not heard, verify the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist on that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and rerun the test. External HP jacks can mute the internal speakers at the hardware level.
Category
System Health (DIAG = Diagnostic)
Severity
Severity 3 (Informational)
No alerts are applicable for this message

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