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    Help Me Choose: Premium Support Plus Services

    What are Dell Premium Support Plus Services?

    Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

    Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

    Premium Support Plus

    Limited Hardware Warranty/Basic Hardware Service

    With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

    Premium Support

    Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

    Includes:

    • 24x7 direct access to expert hardware and software phone support*
    • Onsite support after remote diagnosis*
    • Collaborative help to resolve everyday software issues*
    • International support – help that travels with you*
    • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

    Premium Support Plus

    Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

    All the features of Premium Support AND…

    • Repair service for accidental drops, spills and electrical surges*
    • Personalized help with software to set data backup, parental controls, and more
    • SupportAssist technology-enabled features*:
    • Proactively finds issues and contacts Dell while notifying you
    • Predicts problems before they start
    • Automated virus and malware removal
    • Optimizes PC performance automatically

    What you get Base Warranty Premium Support Premium Support Plus
    Technical support through phone and online* Varies 24x7 24x7
    Hardware repair model* Varies On-site On-site
    Dedicated phone queue with direct access to Dell support experts
    Single resource for software and hardware expertise
    Collaborative help to resolve everyday software issues*
    International support – help that travels with you*
    SupportAssist technology-enabled features*
    Proactively finds issues and contacts Dell while notifying you
    Predicts problems before they start
    Automated removal of viruses and malware
    Optimizes PC performance automatically
    Personalized help with software to set data backup, parental controls, and more
    Repairs for accidental damages like drops, spills and electrical surges*

    SupportAssist for PCs

    Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.
    
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    Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales and Service apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights.
    Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually.

    *Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. To find out additional information about the Dell Rewards program, click here.

    *Delivery Conditions
    Products marked as Free Next Day Delivery ship on the same day if ordered before 2pm and will be delivered the next business day (excl. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).

    All other products ship on the Free Next Day Delivery (excl. bank holidays and weekends). Delivery method will be the fastest available and generally within 4 days, depending on customer location.

    Applies to orders pre-paid in full or payment approved. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

    PayPal Credit is a credit line to fund Dell purchases made online. For more information about how PayPal Credit works click here.

    Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. PayPal Credit acceptance is subject to status, terms and conditions apply.
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