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Help Me Choose: Premium Support Plus Services

What are Dell Premium Support Plus Services?

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

Premium Support Plus

Limited Hardware Warranty/Basic Hardware Service

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Premium Support

Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

  • 24x7 direct access to expert hardware and software phone support*
  • Onsite support after remote diagnosis*
  • Collaborative help to resolve everyday software issues*
  • International support – help that travels with you*
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

Premium Support Plus

Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features*:
  • Proactively finds issues and contacts Dell while notifying you
  • Predicts problems before they start
  • Automated virus and malware removal
  • Optimizes PC performance automatically

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online* Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Accidental Damage is an optional extra, price and services are not included, which complies with Australia Law. Add on after your hardware purchase

SupportAssist for PCs

Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.

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**Leasing and financing is provided to qualified commercial customers by Dell Bank International d.a.c., trading as Dell Financial Services (DFS) at Innovation House, Cherrywood Science & Technology Park, Cherrywood, Dublin 18, Ireland and is regulated by the Central Bank of Ireland. Offers may not be available or may vary by country. Not all customers may qualify for these rates. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to DFS. Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc.

Prices and specifications are correct at date of publication but subject to availability or change without notice. Photos for illustrative purposes only - actual items may differ from photo. Dell cannot be responsible for errors in typography or photography. Offers limited to 5 systems per customer per promotional period. For purchases above 5 units our Small Business Technology Advisors are here to help. Click to Chat. Prices and offers listed online are only valid for online purchases through Dell's web store.

*Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. To find out additional information about the Dell Rewards program, click here.

*Delivery Conditions
Products marked as Free Next Day Delivery ship on the same day if ordered before 2pm and will be delivered the next business day (excl. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).
All other products ship on the next business day (excl. bank holidays and weekends). Delivery method will be the fastest available and generally within 4 days, depending on customer location.

Applies to orders pre-paid in full or payment approved. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

PayPal Credit is a credit line to fund Dell purchases made online. For more information about how PayPal Credit works click here.

Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. PayPal Credit acceptance is subject to status, terms and conditions apply.