Intel® Core™ Ultra Processors
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Help at every step. Explore Dell's Outlet’s Support Services.

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Same limited hardware warranty as if bought new.

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Support Service

Get the most out of your system with a support service which provides expert support, fast repairs, proactive issue detection, and more.
Your support service options depend on your system’s operating system.

Premium Support / Dell Care Suite for PCs with Windows Home OS

Basic SupportPremium Support / Dell Care PlusPremium Support Plus / Dell Care Premium
Support Essentials
Hardware issues? We’re here by phone, chat, or onlineBusiness Hours                      24x724x7
Software trouble? We fix web access and tools like email and Microsoft 36524x724x7
PC repair at home, school or work after remote diagnosis3Varies1-2 Business Days            1-2 Business Days
International support that travels with you, near or far✔✔
Help to back up important files and memories✔✔
Keep your child safe online with parental control set up help✔
Repairs for accidents like drops, spills, and electrical surges4✔
SupportAssist Technology Enabled Features
Monitor your PC's health, performance, and security—all in one spot✔✔✔
AI proactively uncovers issues, informs you, and starts the resolution process✔✔
AI predicts hardware failures early and we’ll send replacement parts✔✔
Gets rid of viruses and malware to keep you secure✔
Automatically keeps your PC stable, connected, and fast✔

ProSupport Suite for PCs with Windows Pro OS

Basic Support ProSupport ProSupport Plus
Self-healing automations via SupportAssist AI technology
Library of Dell-authored scripts to automate tasks and remediate issues ✔
Automated PC optimizations ✔
Custom catalogs for remote BIOS, driver and firmware updates ✔
Proactive monitoring via SupportAssist AI technology
Customizable dashboard in TechDirect portal "Yes" Not for Chromebook and Thin Client ✔ ✔
Fleetwide view of security, health and application experience scores "Yes" Not for Chromebook and Thin Client ✔ ✔
System-level performance and utilization metrics ✔ ✔
Proactive and predictive hardware alerts with auto dispatch ✔ ✔
BIOS, driver, firmware and application version tracking for compliance ✔ ✔
PC inventory with sites and grouping for asset management ✔ ✔
Support Essentials
Technical support with AI-driven troubleshooting tools Business hours 24x7 24x7
In-region ProSupport expert assistance for hardware and software issues ✔ "Yes" Priority Access
Next business day on-site repair3 ✔ ✔
International travel support "Yes" Precision, OptiPlex, Latitude, Chromebooks only ✔ ✔
Technical Customer Success Manager (CSM) "Yes" 500 system minimum
Keep Your Hard Drive Service ✔
Accidental Damage Service4 ✔

Important Information

On-site3 Service or Advanced Exchange Service after remote diagnosis:

  1. On-site Service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply.
  2. (b) Advanced Exchange Service replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Service is subject to country availability.
  3. For complete details about On-site Service or Advanced Exchange Service, see dell.com/servicecontracts.

Support ServiceEligible Systems
Premium Support PlusInspiron (ProOS or HomeOS), XPS, G Series, Alienware
Premium SupportInspiron (ProOS or HomeOS), XPS, G Series, Alienware
ProSupport PlusPrecision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
ProSupportPrecision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
Basic SupportAll

Accidental Damage4 - Additional Information: Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return the damaged unit to Dell. Limit of 1 qualified incident per contract year.

For supported systems and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) or administrator guide (SupportAssist for Business PCs version for PC fleet management) and select supported PCs. Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities view our administrator guide and select Connect and manage capabilities and Dell service plans. For Premium Suite for PCs capabilities view the user guide and select SupportAssist capabilities and Dell Services plans.
Intel® Core™ Ultra Processors
Learn More about Intel