• ProSupport Suite for PCs

    ProSupport Suite for PCs

    Maximize PC uptime with AI-driven technology, self-healing automation and efficient assisted support when you need it 

    • Using ProSupport Plus for PCs can simplify PC management and save IT admin time1

    • 641 hours

      of admin time saved per year on recurring tasks for

    • 37 seconds

      Time to initiate device driver and firmware updates for an entire fleet

    • ProSupport Plus for PCs

      Automate and customize support to eliminate downtime across your fleet with a single solution offering the most comprehensive capabilities – without the need to stack services2

      • 24x7 priority access to in-region ProSupport engineers
      • Next business day onsite repairs
      • Proactive monitoring, including predictive hardware alerts with auto dispatch

      +PLUS 

      • Self-healing automated remediation scripts
      • Service Account Manager3
      • Accidental damage coverage4
      • Keep Your Hard Drive Service

    • ProSupport for PCs

      Save time on your routine PC support tasks

      • 24x7 direct access to in-region ProSupport engineers
      • Next business day onsite repairs
      • Proactive monitoring, including predictive hardware alerts with auto dispatch

       

       

       

    • ProSupport Flex for PCs

      Flexible options to supplement your in-house IT for qualifying customers

      • 24x7 access to in-region ProSupport engineers
      • Next business day onsite repairs
      • Proactive monitoring, including predictive hardware alerts with auto dispatch
      • Self-healing automated remediation scripts
      • Service Account Manager

      And modular options for

      • Accidental damage coverage
      • Extended Battery Service
      • Keep Your Hard Drive

    • Provide maximum support to your teams wherever they work

      No matter the level of support you need, ProSupport Suite for PCs has you covered. Keep your employees productive and successful, so you can focus on bigger challenges. Whatever you need, Dell is available right now to help.

    • Self-heal issues before they occur

      With SupportAssist, our AI technology, you can proactively resolve PC issues before they occur. Automated remediation lets you manage tasks, optimize performance and leverage curated scripts to detect and deploy fleetwide fixes.

    • Improve productivity

      Our dashboard pulls telemetry data from devices to give you valuable fleetwide insight into security risks and health, plus recommendations for driver catalogs, so IT and end users can stay productive without PC disruptions.

    • Benefit from efficient resolution

      When assisted support is required, we leverage AI to enable highly-rated reliable break fix support. This includes onsite next business day repair, 24x7 in-region tech support and device protection from drops, spills and surges.

    • Additional Customer Stories

    • Essential Resources

    • ProSupport Suite for PCs comparison chart

      The level of support needed is different for every company. Get the plan that's right for you and your team. This comparison chart shows you the features side-by-side to help you make the best decision.

    • ProSupport Suite for PCs infographic

      Get the facts and check out this graphical overview of the ProSupport Suite for PCs.

    • SupportAssist – the AI-driven technology behind ProSupport Suite for PCs

      SupportAssist is the intelligent technology behind ProSupport Suite for PCs. It powers your proactive and predictive support experience to keep your workday free of disruptions.

    • ProSupport Suite for PCs brochure

      Dig deep into the details of our support portfolio in this brochure.

    • Protection for accidents

      We understand accidents happen. If your employees drop their laptops or their kids spill juice on them, we are just a phone call away. We’ll repair or replace devices due to drops, spills and surges.4

  • Questions?
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    • 1Based on a Principled Technologies report, “ProSupport Plus vs manual approach comparison report” November 2023. Testing commissioned by Dell, conducted in the United States. Actual results may vary. Full report: (https://facts.pt/PELu7lm)

      2Based on Dell analysis, December 2023.

      3500 System minimum required for Service Account Manager assignment

      4Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.