Article Number: 000114583
Provide Contact Information Page
The Provide Contact Information page allows you to enter contact information for use by SupportAssist. SupportAssist uses this information to contact you when an error or failure occurs. SupportAssist sends field replacement units (FRUs) to the address specified on this page.
NOTE: Keep this information up to date to avoid service interruptions with SupportAssist.
Field/Option Description
Details on how contact information is used When clicked, opens a help page that describes how SupportAssist uses the contact
information.
First Name Specifies the first name of the contact
Last Name Specifies the last name of the contact
Company Name Specifies the company name for the contact
Country or Territory Specifies the country or territory for the contact
Phone Number Specifies the phone number for the contact
Alternate Phone Number (Optional) Specifies an alternate phone number for the contact
Email Address Specifies an email address for the contact
Alternate Email Address (Optional) Specifies an alternate email address for the contact.
Yes, I would like to receive emails from SupportAssist When selected, an email notification is sent to the email
when issues arise, including hardware failure notifications address of record when a support alert is triggered
Preferred Contact Method Specifies the method in which the contact prefers to be contacted
Preferred Email Language Specifies the language in which emails are sent
SupportAssist Contact Representative Specifies the hours when the contact is available
Preferred Contact Time Zone Specifies the time zone for the contact
Address Line 1 Specifies the first line of the address for the contact
Address Line 2 (Optional) Specifies the second line of the address for the contact
Address Line 3 (Optional) Specifies the third line of the address for the contact
Address City/Town Specifies the city or town for the contact’s address
Address State/Province/Region Specifies the state, province, or region for the contact’s address
Address Country or Territory Specifies the country or territory for the contact’s address
Address ZIP or Postal Code Specifies the zip code or postal code for the contact’s address
Back When clicked, returns the wizard to the previous page
Next When clicked, advances the wizard to the next page
Edit Dell SupportAssist Contact Information (Storage Center 6.6 – 7.2.xx)
Use the Storage Center settings to edit Dell SupportAssist contact information.
Prerequisites
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Steps
Edit Dell SupportAssist Contact Information (Storage Center 7.3.xx and above)
Use the Storage Center settings to edit SupportAssist contact information.
The Summary view is displayed.
The Storage Center Settings dialog box opens.
The Edit Contact Information dialog box opens.
Privacy Statement Regarding Customer and Online User Information | Dell http://www.dell.com/learn/us/en/uscorp1/policies-privacy?c=us&l=en&s=corp
14 Oct 2021
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How To