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Article Number: 000143870

Fingerprint reader does not work on XPS 9370, XPS 9570 or Precision 5530

Summary: How to fix a problem with the fingerprint reader on the XPS 9370, XPS 9570 or Precision 5530

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Article Content

Symptoms

The fingerprint reader for the XPS 9370, XPS 9570 or Precision 5530 may not function correctly in Windows, but Device manager can detect the fingerprint reader device correctly. Also, Windows Hello may fail to complete fingerprint enrollment.

Resolution

This scenario may occur if the Intel SGX Enable setting in the system BIOS is changed from Enabled (default setting) to Disabled or Software Controlled.


To change this setting, access the system BIOS and update the following setting:

BIOS Settings -> Intel Software Guard Extensions -> Intel SGX Enable : Enabled

Article Properties

Affected Product

Precision 5530, XPS 13 9370, XPS 15 9570

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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