Fix SANnav Firmware Upload & Supportsave Failures: Firewall Configuration Guide

Experiencing firmware upload failures to the SANnav repository or issues collecting Supportsave logs? The problem often lies in Linux firewall settings blocking SSH traffic. This video walks you through checking firewall rules, adding the SSH service, and configuring a custom port such as 6022. After applying these steps and restarting the firewall, SANnav can handle firmware uploads and Supportsave operations without interruption. Ideal for Brocade SAN administrators.

Hi everyone, firmware upload to the SANnav repository via SSH is failing and the switch Supportsave Collection through SANnav is also unsuccessful. In this video we will explore how to troubleshoot these issues.

This SANnav over here has Linux firewall enabled by default, and the firewall might not be amended to incorporate the SSH on the TCP port in use in the customer's environment. Check if SSH and TCP port is added to the Linux firewall. Here you can see no SSH service is listed and no customized SSH port listed. This will cause an issue.

In order to add a service and the port to the Linux firewall, follow these steps. Add the SSH service. Add SANnav custom SSH port to the firewall in this example: Port 6022.

Finally, verify firewall is active and the port is listed. You can see that SSH service and port 6022 is added to the firewall list. You can now proceed to upload the firmware to SANnav repository via SSH or to collect the switch Supportsave logs via SANnav.

Thank you for watching.