Dell Trusted Device Signing Certificate September 2021 Update

Summary: Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021. ...

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Symptoms

Affected Products:

  • Dell Trusted Device

Affected Versions:

  • v3.4 and Earlier

Affected Operating Systems:

  • Windows

Affected Platforms:

  • OptiPlex
  • Latitude
  • Precision Workstation
  • XPS

Cause

Dell Trusted Device leverages certificate pinning for trust validation of its back-end server, this certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021.

Endpoints running Dell Trusted Device 3.4 and earlier will see error code 13 after this date. This correlates to a failure to validate the certificates on the SaaS-hosted servers.

For additional information about return codes for Dell Trusted Device, reference How to Run BIOS Verification Using Dell Trusted Device.

Resolution

Update to Dell Trusted Device 3.5 or later.

Note: For more information about downloading the latest version, reference How to Download Dell Trusted Device / Dell BIOS Verification.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

Related Articles:

How to Download Dell Trusted Device / Dell BIOS Verification
How to Run BIOS Verification Using Dell Trusted Device

Affected Products

OptiPlex, XPS, Latitude, XPS, Fixed Workstations, Mobile Workstations, Dell Trusted Device
Article Properties
Article Number: 000190190
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  9
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