PowerProtect: NAS Backup fails when timeout expires
Summary: For large file systems containing only empty folders, jobs may be terminated prematurely.
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Symptoms
The nasdm.log contains these types of errors:
ALERT:ABN0004
It seems job is at hung state for a while, so cancelling the job.
Cause
PowerProtect Data Manager's unresponsive-job timer depends on files being found on the file system to reset the unresponsive-job timer.
If a file system contains only directories and it takes longer than the configured timeout period to traverse the empty directories, the workflow service cancels the job.
Resolution
Use a file filter to skip the empty folders.
Delete empty folders.
Extend asset timeout up to 12 hours maximum.
Grep the 'BackupSnapshot*log for: updateTimeOut to get the effective timeout value.
The default is 10,800 seconds (3 hours) and can be extended to a maximum of 12 hours.
Set the unresponsive job timeout in the UI from the asset's 'More Actions' menu under 'Assign Configurations'.
Affected Products
Data Protection Suite Series, PowerProtect Data Manager, PowerProtect Data Manager SoftwareArticle Properties
Article Number: 000234904
Article Type: Solution
Last Modified: 29 Apr 2025
Version: 1
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