Avamar: avvcbimage Error "Problem logging into URL"

Image backups are failing.

Unable to do Avamar VMware Image backups.

Avamar VMware Image backups fail with the following error:

avvcbimage Error <14618>: Problem logging into URL https://vcenter_hostname:443/sdk  with user 'vc_username'
avvcbimage Error <9759>: createSnapshot: snapshot creation failed
avvcbimage Warning <16004>: Soap fault detected, Connection problem with WS ticket, Msg:'SOAP 1.1 fault: SOAP-ENV:Client [no subcode]
"Try Again"
Detail: get host by name failed in tcp_connect()

An nslookup to the VCenter (VC) shortname from the proxies fails.

This typically happens on a new setup or with a new proxy added to the environment due to name resolution problems between the proxies and vCenter.

The proxy cannot resolve the VC based on this entry in the error log:

Detail: get host by name failed in tcp_connect()

• As a good practice: Always add the vCenter to Avamar using the Fully Qualified Domain Name (FQDN).
• Check the proxies /etc/resolv.conf file and ensure the entries for "search" and "nameserver" are correct.
• Ensure that the proxies have the following entires in the Domain Name Server (DNS):

  • "Address Records ("A records")
  • "Pointer Records ("PTR records")
  • "Canonical Name Records" ("CNAME records")
• Use the nslookup utility from the proxies to resolve vCenter using the short name, the long name, and IP address.
• Validate and confirm that the /etc/hosts file on the proxies is populated with the proper VC host IP addresses, long names, and short names.