Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Article Number: 000192078

Troubleshooting Microsoft Account Problems with Microsoft Products

Summary: Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft account issues quickly.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Affected Operating Systems:

  • Windows
  • Microsoft Office
  • Xbox and Other Microsoft Products

Select what you would like to do, Install Requirements, or Recover Microsoft Account.

  • There is no Local account option for Windows 11 Home.
  • Microsoft Account is mandatory.
  • Internet is required during the Out of Box Experience.

Microsoft Account requirements for Windows 10, Windows 11, Office 365, and Microsoft 365 and other Microsoft products

Most Microsoft solutions mandate a Microsoft Account (MSA) at the time of product setup and activation. This includes Windows 11 Home, Microsoft Teams 2.0, and all Office 365, Office 2019, and Microsoft 365 products.

A Microsoft Account (MSA) has several advantages over a local account and provides increased security, synchronization of personal settings and documents for consumer and commercial users.

You can use an existing MSA or create one while during the setup of the computer.

An MSA makes it easier to use the same account, personalized settings, and your data across multiple devices (including phones and tablets) with automated synchronization and backup through OneDrive.

The MSA supports two-factor authentication and adds a layer of security for protecting your information. It also stores the BitLocker recovery key should you ever have to recover Windows after a critical event. For more information, reference the Dell knowledge base article How to Locate the BitLocker Recovery Key in Your Microsoft Account.

An MSA automatically saves the product keys to Microsoft products and cloud services, such as Outlook, OneDrive, Xbox LIVE, or Microsoft 365 computer (including the Windows product key that is factory that is installed on your Dell computer). It allows access and reactivation, should you have to reinstall Windows or Microsoft 365 (Office 365) at any point.

Data access through mobile and web applications allows you to access your documents on the go. Go to https://account.microsoft.com This hyperlink is taking you to a website outside of Dell Technologies. to see all benefits a Microsoft Account provides.

If you cannot access your MSA, or have questions about the content in your MSA, reference Recover Microsoft Account below or contact Microsoft directly at Microsoft.com/support.

Dell cannot assist with MSA account recovery.

Microsoft provides multiple recovery options should you have lost access to your Microsoft Account.

To protect your privacy, Microsoft fully automated the account recovery process.

Dell does not have access to Microsoft Accounts. Our teams cannot assist with the recovery process or restoration of license information in the MSA and are directed to the options below:

Go to Get help with your Microsoft account (https://support.microsoft.com/en-us/account-billing/get-help-with-your-microsoft-account-ace6f3b3-e2d3-aeb1-6b96-d2e9e7e52133 This hyperlink is taking you to a website outside of Dell Technologies.) for all Microsoft Account management and recovery help.

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Article Properties

Last Published Date

19 Feb 2024

Version

8

Article Type

How To

Back to Top