Using the memory diagnostics and what benefits it brings to you
Summary: This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
You may experience a time when your computer may not run as smoothly as it once did.
File corruption, a virus, spyware, malware, or a hardware failure could cause this issue.
Using the memory diagnostic test helps identify if there is a hardware failure.
Before you run the diagnostics on the memory, it is recommended that you ensure you have the latest version of the BIOS available is installed for your computer.
See the Dell Knowledge Base article BIOS Update Guide for information about downloading and installing the latest version of BIOS available for your computer.
There are two methods to run diagnostics on the memory.
Option one, using the Preboot Diagnostics
To run the Preboot Diagnostics, see Dell Knowledge Base article How to Run a Preboot Diagnostic Test on a Dell Computer.
Option two, using the Dell Online Diagnostic Test
To run the Preboot Diagnostics, see Dell Knowledge Base article How to Run a Dell Online Diagnostic Test.
Option three, using the SupportAssist tool
To run the Preboot Diagnostics, see Dell Knowledge Base article How to Run a Diagnostic Test Using SupportAssist.
For more information about memory diagnostics, see these Dell Knowledge Base articles:
Affected Products
Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series
, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250
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Article Properties
Article Number: 000129992
Article Type: How To
Last Modified: 13 Nov 2025
Version: 12
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