Dell Pair Installation Has a Delayed Response with AVG Antivirus Installed
Summary: This article provides information and resolution on Dell Pair installation delayed response when AVG Antivirus is Installed.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Pair
Affected Platforms:
- Latitude 7320
- Latitude 7420
- Latitude 7520
- Latitude 7330
- Latitude 7430
- Latitude 7530
- Latitude 9330
- Latitude 9430
- Precision 5470
- Precision 5570
- Precision 5770
- Precision 7670
- Precision 7770
- XPS 9315
- XPS 9320
- XPS 9520
- Dell Pro 13 Premium
Affected Operating Systems:
- Windows 10 Build version 10.0.19041 and Later
- Windows 11
User might experience Dell Pair installation has a delayed response when a computer with AVG Antivirus has been installed.
Note: The delay is around one or two minutes and the installation once the installation continues there are no failures.
Background of Dell Pair
Dell Pair supports the following:
- Detect Dell devices like mouse and keyboard when they are within detection range to pair using Bluetooth.
- Pair devices through Bluetooth.
Cause
AVG antivirus causes the delay in installation.
Resolution
With AVG anti-virus installed on the computer, the user must wait for the Dell Pair installation completion message to be displayed.
Affected Products
Dell Pair, Dell Pro 13 Premium PA13250, Latitude 7320, Latitude 7330, Latitude 9330, Latitude 7420, Latitude 7430, Latitude 9430, Latitude 7520, Latitude 7530, Precision 5470, Precision 5570, Precision 7670, Precision 5770, Precision 7770
, XPS 13 9315, XPS 13 Plus 9320, XPS 15 9520
...
Article Properties
Article Number: 000204223
Article Type: Solution
Last Modified: 24 Apr 2025
Version: 7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.