RecoverPoint For VMs: Consistency Group with multiple copies in Error state while one copy is in image access
Summary: Consistency Group with multiple copies in Error state while one copy is in image access.
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Symptoms
Resize source VMDK after enabling image access or direct access on one target copy.
CG with multiple target copies enters error while one target copy is in image access or direct access.
Group state: Group5: Enabled: YES Transfer source:N/A Copy: Copy1-prod: Enabled: YES Active primary RPA: RPA 1 Storage access: DIRECT ACCESS (marking data) Copy2-DR-Test-copy: Enabled: YES nbsp; Active primary RPA: RPA 1 Storage access: DIRECT ACCESS (marking data) Copy2-DR-copy: Enabled: YES Active primary RPA: RPA 1 Journal: DISTRIBUTING PRE REPLICATION IMAGE Storage access: NO ACCESS Max journal size: 1.09 TB Link: Copy1-prod->Copy2-DR-Test-copy: Data Transfer: PAUSED Sync mode:N/A Copy1-prod->Copy2-DR-copy: Data Transfer: ERROR
/files/home/kos/control/result.log
2020/03/11 02:59:31.128 - #2 - 5464/4327 - ControlAction: GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1): RC_closePipe. GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) completed flushing transfer buffer 2020/03/11 02:59:31.128 - #2 - 5464/4327 - WorkManager: GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1): calling RC closePipe 2020/03/11 02:59:31.129 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_CLOSED, reason=One or more vmdks are in mismatch -> PT_CLOSED, reason=Re-starting transfer to RPA at other side 2020/03/11 05:38:47.425 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized -> PT_CLOSED, reason=One or more VMDKs need to be resized 2020/03/11 05:45:44.613 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_CLOSED, reason=One or more VMDKs need to be resized -> PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized Log collector entry(7981-1): TargetState Changed detected. pipe target stabilized. groupCopyID= GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) , boxRole= KBox1 , override= TRANSFER_DETACHED, reason=One or more VMDKs need to be resized 2020/03/11 05:45:54.041 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized -> PT_CLOSED, reason=One or more VMDKs need to be resized
Cause
While one copy is in image access, the source VMDK was resized, and the CG cannot handle this change until image access is disabled.
Resolution
Workaround:
Disable image access on the copy which has it enabled.
Resolution:
RecoverPoint for Virtual Machines is working as expected.
Affected Products
RecoverPointProducts
RecoverPoint, RecoverPoint for Virtual MachinesArticle Properties
Article Number: 000071410
Article Type: Solution
Last Modified: 08 Dec 2025
Version: 5
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