RecoverPoint For VMs: Consistency Group with multiple copies in Error state while one copy is in image access

Summary: Consistency Group with multiple copies in Error state while one copy is in image access.

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Symptoms

Resize source VMDK after enabling image access or direct access on one target copy.

CG with multiple target copies enters error while one target copy is in image access or direct access.

Group state:
Group5:
Enabled: YES
Transfer source:N/A
Copy:
  Copy1-prod:
    Enabled: YES
    Active primary RPA: RPA 1
    Storage access: DIRECT ACCESS (marking data)
  Copy2-DR-Test-copy:
    Enabled: YES
nbsp;   Active primary RPA: RPA 1
    Storage access: DIRECT ACCESS (marking data)
  Copy2-DR-copy:
    Enabled: YES
    Active primary RPA: RPA 1
    Journal: DISTRIBUTING PRE REPLICATION IMAGE
    Storage access: NO ACCESS
    Max journal size: 1.09 TB
  Link:
    Copy1-prod->Copy2-DR-Test-copy:
    Data Transfer: PAUSED

    Sync mode:N/A
    Copy1-prod->Copy2-DR-copy:
    Data Transfer: ERROR

/files/home/kos/control/result.log

2020/03/11 02:59:31.128 - #2 - 5464/4327 - ControlAction: GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1): RC_closePipe. GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) completed flushing transfer buffer
2020/03/11 02:59:31.128 - #2 - 5464/4327 - WorkManager: GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1): calling RC closePipe
2020/03/11 02:59:31.129 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_CLOSED, reason=One or more vmdks are in mismatch -> PT_CLOSED, reason=Re-starting transfer to RPA at other side

2020/03/11 05:38:47.425 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized -> PT_CLOSED, reason=One or more VMDKs need to be resized
2020/03/11 05:45:44.613 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_CLOSED, reason=One or more VMDKs need to be resized -> PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized
Log collector entry(7981-1): TargetState Changed detected. pipe target stabilized. groupCopyID= GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) , boxRole= KBox1 , override= TRANSFER_DETACHED, reason=One or more VMDKs need to be resized
2020/03/11 05:45:54.041 - #2 - 5464/4327 - StateChange: lastComputedPipeTargetsMap. copy=GroupCopy(xxxxxxxx SiteUID(0xxxxxxxxxxxxxxx) 1) to copy= GlobalCopy(SiteUID(0xxxxxxxxxxxxxxx) 0) pipe target=PT_FLUSH_CLOSE, reason=One or more VMDKs need to be resized -> PT_CLOSED, reason=One or more VMDKs need to be resized

 

Cause

While one copy is in image access, the source VMDK was resized, and the CG cannot handle this change until image access is disabled.

 

Resolution

Workaround:
Disable image access on the copy which has it enabled.

Resolution:
RecoverPoint for Virtual Machines is working as expected.

 

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint for Virtual Machines
Article Properties
Article Number: 000071410
Article Type: Solution
Last Modified: 08 Dec 2025
Version:  5
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