Microsoft Account Authentication Distortion During SupportAssist OS Recovery Repair or Backup
Summary: This article covers SupportAssist OS Recovery Repair or Backup causing authentication distortion in Microsoft.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
During a Repair or Backup scenario with SupportAssist OS Recovery, you are asked to log in to your Microsoft Account to authenticate. During the login to the Microsoft Account, the content is overlapped with a distorted view.
Cause
This is a known issue with Microsoft's browser control engine (UHD Panels).
Resolution
Follow the "Click Here" link to a QR code for retrieving Microsoft information through your mobile phone. Browse to enter the recovery keys back on the computer and continue.
Screenshots below show the process (Figure 1, Figure 2, and Figure 3 [English-only]).
(Figure 1: Microsoft Repair Prompt)
(Figure 2: Scan QR Code)
(Figure 3: Enter BitLocker Key)
Affected Products
SupportAssist for Home PCsArticle Properties
Article Number: 000128690
Article Type: Solution
Last Modified: 13 Feb 2024
Version: 5
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