Endpoints Containing Dell Encryption Enterprise Shield and Absolute Having Performance Degradation

Summary: Customer may notice computer performance degradation on an endpoint containing Dell Encryption Enterprise Shield and Absolute.

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Symptoms

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Encryption Personal
  • Absolute

Cause

On endpoints containing both the Dell Encryption and Absolute applications, Absolute attempts to acquire the Full-Disk Encryption Status by running a WSScan every 6 hours when the user is logged in. This can result in degraded computer performance.

Resolution

This functionality can be disabled in the Absolute web console by turning off the Full-Disk Encryption Status policy for the group of endpoints experiencing this issue.

Turn On Full-Disk Encryption Status
Figure 1: (English Only) Turn Off Full-Disk Encryption Status

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

Affected Products

Absolute, Dell Encryption
Article Properties
Article Number: 000130515
Article Type: Solution
Last Modified: 02 Oct 2023
Version:  8
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