NetWorker: REST API backups queries time-out

• You are attempting to query NetWorker backups with the REST API, but they are timing out on some resources.
• You are using the /nwrestapi/v3/global/clients/client_id/backups URL.
• The resource being queried is for a VMware vCenter.
• Behavior is producible either scripted or with a single REST call.
• /nsr/logs/restapi/restapi.log may report status 500 (internal server error) for the resource being queried. This is a generic error message.

This behavior can occur when querying vCenters due to the number of backups and metadata being queried for a single resource.

If you are scripting the REST API commands and there are vCenters in the query, using the "/clients/client_id/backups" URL this behavior may appear on other resources as well due to potential memory leak.

Use the following REST API call for querying VMware backups: https://NetWorker_Server_Name:9090/nwrestapi/v3/global/vmware/vcenters/Hypervisor_Resource_Name/protectedvms/VM_UUID/backups
Where Hypervisor_Resource_Name is the name of the vCenter as seen in NetWorker.
 

curl Example:

[root@nsr ~]# curl -k --user Administrator:'!Password1' "https://nsr.amer.lan:9090/nwrestapi/v3/global/vmware/vcenters/vcsa.amer.lan/protectedvms/503e7439-7053-9fc0-6c26-02f5f021b289/backups"
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 37215    0 37215    0     0   504k      0 --:--:-- --:--:-- --:--:--  504k
{
  "backups": [
    {
      "attributes": [
        {
          "key": "**backup start time",
          "values": [
            "1748912415"
          ]
        },
        {
          "key": "*backup_device",
          "values": [
            "Data Domain"
          ]
        },
        {
		*** REMOVED_JSON_CONTENT***
      }
    }
  ],
  "count": 8
}

PostMan Example: