PowerProtect Data Manager: Os backups SQL falham com o erro "Unable to login"

Summary: Os backups SQL falham com o erro "Unable to login" devido a informações inválidas da credencial do PowerProtect.

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Symptoms

O painel PowerProtect Data Manager Jobs mostra um erro crítico na guia Protection. Ao analisar os detalhes do erro, a Etapa 1 lista o seguinte:

Description

The operation failed due to following reason : master, msdb, Matt failed due to error message: Unable to log in.

Summary

sql.powerprotect.com

Failed to perform operation on asset(s) -Matt, msdb, master
Reason for restore failure: master, msdb, Matt failed due to error message: Unable to log in.
 


O PowerProtect /var/log/brs/adm/adm.log programas:

Line 5851: 2021-01-21T03:08:07.960Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-13] [][][][][] [c.e.d.e.a.s.s.i.ActivityServiceImpl.completeTask(152)] -  Completed task=acc66b7a-127d-4bc1-af65-130e063d1887, result=ActivityResource.Result[status=FAILED,summaries=[sql.powerprotect.com, , Failed to perform operation on asset(s) -master, Matt, msdb, Reason for restore failure: msdb, Matt, master failed due to error message: Unable to log in.


O serviço do agente de host registra em C:\Program Files\DPSAPPS\AgentService\logs programas:

[2021-01-21 17:53:59,717 GMT| 2021-01-21 09:53:59,717015 Pacific Standard Time| DBGAPPBACKUPASSETS| PID-6452| TID-8940| INFO] nsr/AppAgentService/AddOns/7FFEFD30_C062_4803_BFE7_8A52A9BC4442\AddOnJobManager.py-execute()-Line 323- Process stdout data: {"response":{"jobId":"2339871181","status":"FAILURE","applicationInstances":[{"applicationInstance":"MSSQLSERVER","status":"FAILURE","successfulSources":[],"failedSources":[],"backupCommand":"C:\\Program Files\\DPSAPPS\\MSAPPAGENT\\bin\\ddbmsqlsv.exe -c sql.powerprotect.com -l full -a NSR_DFA_SI_DD_HOST=10.240.194.24 -a NSR_DFA_SI_DEVICE_PATH=/PPDMsql-svcaccout-ppdm-2a284 -a NSR_DFA_SI_DD_USER=PPDMsql-svcaccout-ppdm-2a284 -a JOB_ID=2339871181 -a ENCRYPT_USING_DEFAULT_VALUES=FALSE -a BACKUP_PROMOTION=ALL -y +2d -I C:\\Program Files\\DPSAPPS\\MSAPPAGENT\\tmp\\Ddb80CF.tmp MSSQL:","output":""}]},"errors":[{"type":"systemErr","text":"Unable to log in.\n"}]}

Cause

A criação de credenciais do PowerProtect continha um nome de usuário ou senha inválidos. A criação de credenciais do PowerProtect não executa uma verificação de autenticação, portanto, o sintoma só ocorrerá quando ocorrer uma autenticação. Os nomes de usuário podem ser listados no formato "domain\username" ou "username@domain.suffix". O sufixo de domínio (.org, .com, .edu) DEVE ser especificado ao usar username@domain formato.

Exemplos de nomes de usuário válidos:

administrator@my-domain.com
my-domain\administrator

Exemplos de nomes de usuário inválidos:

administrator@my-domain
administrator

Resolution

Atualize as credenciais do PowerProtect para refletir o formato correto do nome de usuário e conter a senha correta.

  1. No PowerProtect, clique em Administration > Credentials.
  2. Selecione a credencial e clique em Edit.
  3. Digite o nome de usuário e a senha corretos.
  4. Clique em Save.

Affected Products

PowerProtect Software

Products

PowerProtect Data Manager
Article Properties
Article Number: 000182211
Article Type: Solution
Last Modified: 28 Oct 2025
Version:  2
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