Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. – Fejl ved oprettelse af forbindelse til mc-tjeneste

Summary: Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. - Fejl ved oprettelse af forbindelse til mc-tjeneste.

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Symptoms

Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. Vi kan se;
" Fejl ved oprettelse af forbindelse til mc-tjeneste"/

Nedenfor vises fejlen i deploymanager.log 
 INFO  [cTaskExecutor-8][       impl.UserSessionService#            login]: Login failed. Closing vsphere ticket.

 TRACE [cTaskExecutor-8][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...a9057333d668
ERROR [cTaskExecutor-8][        handler.RequestHandler#eGenericException]: Unexpected error
java.rmi.RemoteException: Error connecting to mc service; nested exception is:
        org.apache.axis2.AxisFault: Connection reset
        at com.emc.avamar.vmware.deploymanager.service.impl.DefaultCredentialsMcConnectionFactory.newMcConnection(DefaultCredentialsMcConnectionFactory.java:96)
        at com.emc.avamar.vmware.deploymanager.service.impl.UserSessionService.login(UserSessionService.java:121)
        at com.emc.avamar.vmware.deploymanager.handler.RequestHandler.handleMe

Fejl i connectionmanager.log. 
DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket ...a9057333d668 will expire in 120 minutes

...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894
...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894

 INFO  [cTaskExecutor-1][   model.ConnectionPoolManager#           logout]: removing ticket: ...a9057333d668

DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket timeout interrupted

Cause

Dette er et softwareproblem, som opstår på grund af overbelastning af hukommelsen i aksemappen. /data01/avamar/var/mc/server_tmp/
Mappen fyldes med "axis2-tmp-*.tmp"- filer.

Resolution

Permanent rettelse
Avamar 19.7 – installer den nyeste MCS-programrettelse. 
Avamar: Liste over de nyeste kumulative hotfixes for Avamar Management Console-tjenesten, og hvordan du downloader og installerer hotfixes. (14. juli 2023)

Midlertidig løsning
Genstart MCS-tjenesten. Se Avamar-administratorvejledningen for at få flere oplysninger.
Dermed ryddes mappen /data01/avamar/var/mc/server_tmp/

Affected Products

Data Backup & Protection Software, Avamar
Article Properties
Article Number: 000214602
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  3
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