Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. – Fejl ved oprettelse af forbindelse til mc-tjeneste

Summary: Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. - Fejl ved oprettelse af forbindelse til mc-tjeneste.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Avamar Proxy Deployment Manager mislykkes under processen Opret anbefaling. Vi kan se;
" Fejl ved oprettelse af forbindelse til mc-tjeneste"/

Nedenfor vises fejlen i deploymanager.log
 INFO  [cTaskExecutor-8][       impl.UserSessionService#            login]: Login failed. Closing vsphere ticket.

 TRACE [cTaskExecutor-8][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...a9057333d668
ERROR [cTaskExecutor-8][        handler.RequestHandler#eGenericException]: Unexpected error
java.rmi.RemoteException: Error connecting to mc service; nested exception is:
        org.apache.axis2.AxisFault: Connection reset
        at com.emc.avamar.vmware.deploymanager.service.impl.DefaultCredentialsMcConnectionFactory.newMcConnection(DefaultCredentialsMcConnectionFactory.java:96)
        at com.emc.avamar.vmware.deploymanager.service.impl.UserSessionService.login(UserSessionService.java:121)
        at com.emc.avamar.vmware.deploymanager.handler.RequestHandler.handleMe

Fejl i connectionmanager.log.
DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket ...a9057333d668 will expire in 120 minutes

...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894
...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894

 INFO  [cTaskExecutor-1][   model.ConnectionPoolManager#           logout]: removing ticket: ...a9057333d668

DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket timeout interrupted 

Cause

Dette er et softwareproblem, som opstår på grund af overbelastning af hukommelsen i aksemappen. /data01/avamar/var/mc/server_tmp/
Mappen fyldes med "axis2-tmp-*.tmp"- filer.

Resolution

Permanent rettelse
Avamar 19.7 – installer den nyeste MCS-programrettelse. 
Avamar: Liste over de nyeste kumulative hotfixes for Avamar Management Console-tjenesten, og hvordan du downloader og installerer hotfixes. (14. juli 2023)

Midlertidig løsning
Genstart MCS-tjenesten. Se Avamar-administratorvejledningen for at få flere oplysninger.
Dermed ryddes mappen /data01/avamar/var/mc/server_tmp/

Affected Products

Data Backup & Protection Software, Avamar
Article Properties
Article Number: 000214602
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.