Avamar Proxy Deployment Manager misslyckas under processen Create Recommendation. – Fel vid anslutning till mc-tjänst

Summary: Avamar Proxy Deployment Manager misslyckas under processen Create Recommendation. – Fel vid anslutning till mc-tjänst.

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Symptoms

Avamar Proxy Deployment Manager misslyckas under processen Create Recommendation. We see;
" Error connecting to mc service"/

Nedan visas felet i deploymanager.log 
 INFO  [cTaskExecutor-8][       impl.UserSessionService#            login]: Login failed. Closing vsphere ticket.

 TRACE [cTaskExecutor-8][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...a9057333d668
ERROR [cTaskExecutor-8][        handler.RequestHandler#eGenericException]: Unexpected error
java.rmi.RemoteException: Error connecting to mc service; nested exception is:
        org.apache.axis2.AxisFault: Connection reset
        at com.emc.avamar.vmware.deploymanager.service.impl.DefaultCredentialsMcConnectionFactory.newMcConnection(DefaultCredentialsMcConnectionFactory.java:96)
        at com.emc.avamar.vmware.deploymanager.service.impl.UserSessionService.login(UserSessionService.java:121)
        at com.emc.avamar.vmware.deploymanager.handler.RequestHandler.handleMe

Fel i connectionmanager.log. 
DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket ...a9057333d668 will expire in 120 minutes

...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894
...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894

 INFO  [cTaskExecutor-1][   model.ConnectionPoolManager#           logout]: removing ticket: ...a9057333d668

DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket timeout interrupted

Cause

Det här är ett programvaruproblem som uppstår på grund av överbelastning av minnet i axis-mappen. /data01/avamar/var/mc/server_tmp/
Mappen fylls med "axis2-tmp-*.tmp"- filer.

Resolution

Permanent lösning
Avamar 19.7 – installera den senaste MCS-snabbkorrigeringen. 
Avamar: Lista över de senaste kumulativa snabbkorrigeringarna för Avamar Management Console Service och hur du hämtar och installerar snabbkorrigeringarna. (14 juli 2023)

Tillfällig lösning
Starta om MCS-tjänsten. Mer information finns i administratörshandboken för Avamar.
När du gör det rensas mappen /data01/avamar/var/mc/server_tmp/

Affected Products

Data Backup & Protection Software, Avamar
Article Properties
Article Number: 000214602
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  3
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