Data Domain: How to Remove Persistent Indictments

Symptoms: 

In certain scenarios, DDOS may generate alerts that indicating a hardware failure in the Data Domain system’s motherboard components. This includes as Dual In-line Memory Modules (DIMMs), Storage Processors, Memory Risers, I/O Modules, or Power Supply Units (PSUs). These alerts may persist due to indictments that remain active in the system.

Some alerts may be transient and self-resolving. For instance, a temporary voltage fluctuation on the motherboard or CPU can trigger an alert, even if the system continues to operate normally. However, to prevent repeated alerts, any persistent indictments must be cleared manually.

Common alerts include (but are not limited to):

ENVIRONMENT-00032 - The storage processor has failed 
EVT-DIMM-00003: A memory card has failed 
EVT-ENVIRONMENT-00026: Power supply has failed 
EVT-ENVIRONMENT-00027: Power supply is absent 
EVT-ENVIRONMENT-00044: Memory riser fault has been detected 
EVT-ENVIRONMENT-00029: I/O module has failed

Resolution: 

1. Access the CLI and log in as an admin user (sysadmin) using PuTTY or any SSH client. 
2. List the persistent indictments:

sysadmin@DD6400## system indict list 
<Any active persistent indictments will be listed with an ID> 

3. Remove the persistent indictments:

sysadmin@DD6400## system indict remove <id>

• • Wait two minutes and verify if the alert has cleared.
  • If the alert persists, check for new indictments and repeat the removal process as needed.

If alerts continue after clearing indictments, hardware reseating or replacement may be necessary. Collect the relevant logs based on the alert type and proceed with a Service Request (SR) for more assistance.