NetWorker: Tape operations fails with the error: read open error: command completed successfully (drive status is MEDIA LOAD OR EJECT FAILED)
Summary: During tape labeling or mounting operations in NetWorker, the process may fail with the error message: Read open error: command completed successfully (drive status is MEDIA LOAD OR EJECT FAILED). This indicates a problem with the tape drive loading or ejecting the media, often caused by hardware or tape media issues. ...
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Symptoms
- Labeling or mounting tape volumes fail with the error message:
read open error: command completed successfully (drive status is MEDIA LOAD OR EJECT FAILED) - Daemon logs (
daemon.raw) display the following warnings and errors during labeling or mounting operations:
NSR info media warning: <device_name> opening: MEDIA LOAD OR EJECT FAILED nsrd NSR info media warning: <device_name> moving: read open error: command completed successfully (drive status is MEDIA LOAD OR EJECT FAILED) nsrd NSR warning Status update: operation 'SNMD_DEVOP_DEACTIVATE', instance '356', on device '<device_name>' has completed abnormally with status 'DEV_OP_ERROR'.
- Tape drive status check using the
mtcommand shows data errors, indicating possible hardware or media issues:
mt -f <device_name> status <device_name>: Current Status: Data error (cyclic redundancy check). default blocksize = 65536 maximum blocksize = 524288 minimum blocksize = 1 MaximumPartitionCount = 0 EOTWarningZoneSize = 0 Error Correction Enabled CompressionEnabled Features: Performs SHORT erase operation Performs LONG erase operation Performs IMMEDIATE erase operation Can report maximum tape capacity Can report amount of tape remaining Support FIXED block length mode Support VARIABLE block length mode Returns errors on write if tape is write-protected Supports hardware data compression Can provide current absolute device block address Can provide current logical block address and partition Can physically load and/or unload tape Support PREVENT / ALLOW Media Removal Performs IMMEDIATE rewind operations Allows Setting FIXED LENGTH or VARIABLE block sizes Performs IMMEDIATE Load / Unload operations Allows hardware data compression to be enabled/disabled Can position tape to an absolute physical block Can position tape to a logical block (and partition) Can position tape to END of RECORDED DATA Can perform tape record positioning (backwards/forwards) Can perform tape file positioning (backwards/forwards) Can move backwards across records or filemarks or setmarks Can write FILEMARKS Performs IMMEDIATE tape mark write operations operation status on <device_name> failed: Data error (cyclic redundancy check). (Investigate bad media or hardware)
- Operating system logs report warnings related to media load or eject failures on the tape device, such as:
NetWorker media: (warning) rd=dcp-nwsn1.rnp.local:\\.\Tape4 opening: MEDIA LOAD OR EJECT FAILED
Cause
As the error suggest, Hardware (tape drive) or tape media problem.
Resolution
Verify if the problem is with a specific tape drive or control path by swapping drives. The hardware vendor can provide better assistance on how to deal with this situation.
Affected Products
NetWorker FamilyArticle Properties
Article Number: 000334637
Article Type: Solution
Last Modified: 18 Jul 2025
Version: 1
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